ShoreTel 12 adds support for Video Between ShoreTel Systems

ShoreTel 12 adds support for Video Between ShoreTel Systems Background: The ShoreTel Professional Communicator allows for peer to peer video calls between users within the same ShoreTel System. Feature Enhancement In ShoreTel 12, existing video call functionality is expanded to allow person-to-person video between two ShoreTel users, each in separate ShoreTel systems. With ShoreTel 12, […]

ShoreTel and PSTN Failover

ShoreTel Daily Factoid – PSTN Failover PSTN (Public Switches Telephone Network) failover allows for calls to be placed out of the PSTN in the event of a WAN link outage, or if the inter-site bandwidth has been exceeded. PSTN failover is a backup to internal and transferred calls in the case of a WAN outage. […]

ShoreTel Professional Services – Integrated Applications Catalog

ShoreTel Professional Services – Integrated Applications Catalog ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) and help increase the return on investment from both the ShoreTel UC system and the customer’s existing business applications. By effectively integrating with current business processes, these applications can help increase employee […]

ShoreTel VPN Concentrator and associated VPN phones

ShoreTel VPN Concentrator and its associated VPN phones The ShoreTel VPN Concentrator and VPN IP phones was introduced to the ShoreTel product line in software release 8.1 The VPN Phone is a ShoreTel feature that provides secure audio communications for ShorePhones located remotely from ShoreGear switches through open VPN SSL tunnels. Use of a ShoreTel […]

ShoreTel Server and Client Upgrade Paths for Release 12.2

ShoreTel Server and Client Upgrade Paths for Release 12.2 single-step from 10 to 12.2 single-step from 10.1 to 12.2 single-step from 10.2 to 12.2 single-step from 11 to 12.2 single-step from 11.1 to 12.2 single-step from 11.2 to 12.2 single-step from 12 to 12.2 IMPORTANT: Older servers and clients can be upgraded to ShoreTel 12.2 […]

ShoreTel Upgrade Paths from prior Release 8.1 to 12.2

ShoreTel Upgrade Paths from prior Release 8.1 to 12.2 The last ShoreTel Daily Factoid explained the single step process from software release 10.x and 11.x directly to release 12.2 The following explains an overview of the process to take an older release 8.1 or 9.x up to release 12.2   Older software releases require an […]

ShoreTel and Citrix: Explaining the Interaction Process

ShoreTel and Citrix / Terminal Server (KB10025) The purpose of this document is to better explain the interaction between ShoreTel and a Virtual Desktop Session. It is also to better educate the prospective reader on the cohabitation and collaboration between the two entities. The most important item to remember is that when working with a […]

ShoreTel 12.2 support added for Microsoft Internet Explorer 9

Internet Browser: IE 9 Support Windows Internet Explorer 9 support is added. Browser Support Summary ShoreWare Director Windows Internet Explorer 8.0 Windows Internet Explorer 9.0 ShoreTel Communicator for Web Safari 4.0 on Macintosh Windows Internet Explorer 8.0 Windows Internet Explorer 9.0 Firefox 3.6 on Windows and MAC OS ShoreTel Web Conferencing      Safari 4.0 on […]

Global CTI featured in media for participation in workplace wellness program

Global CTI Group, a leader in innovative business communications solutions, was featured in a story about business participation in a healthy work site employee wellness program through a recently secured Federal grant. David Kaiser, Global CTI President, was featured in a news story by Bakersfield NBC-affiliate KGET Channel 17 detailing this new program meant to […]

ShoreTel Instant Messaging on SA-100

ShoreTel Daily Factoid – ShoreTel Instant Messaging (IM) Service ShoreTel 12 allows organizations to deploy ShoreTel Instant Messaging (IM) Service through the installation of the Service Appliance 100. The IM service provides secure, corporate Instant Messaging to ShoreTel users using ShoreTel Communicator as well as through the use of third party IM Extensible Messaging and […]