ShoreTel 12 adds support for Video Between ShoreTel Systems

ShoreTel 12 adds support for Video Between ShoreTel Systems Background: The ShoreTel Professional Communicator allows for peer to peer video calls between users within the same ShoreTel System. Feature Enhancement In ShoreTel 12, existing video call functionality is expanded to allow person-to-person video between two ShoreTel users, each in…

ShoreTel and PSTN Failover

ShoreTel Daily Factoid – PSTN Failover PSTN (Public Switches Telephone Network) failover allows for calls to be placed out of the PSTN in the event of a WAN link outage, or if the inter-site bandwidth has been exceeded. PSTN failover is a backup to internal and transferred calls in…

ShoreTel Professional Services – Integrated Applications Catalog

ShoreTel Professional Services – Integrated Applications Catalog   ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) and help increase the return on investment from both the ShoreTel UC system and the customer’s existing business applications. By effectively integrating with current business…

ShoreTel Server and Client Upgrade Paths for Release 12.2

ShoreTel Server and Client Upgrade Paths for Release 12.2 single-step from 10 to 12.2 single-step from 10.1 to 12.2 single-step from 10.2 to 12.2 single-step from 11 to 12.2 single-step from 11.1 to 12.2 single-step from 11.2 to 12.2 single-step from 12 to 12.2 IMPORTANT: Older servers…

ShoreTel Upgrade Paths from prior Release 8.1 to 12.2

ShoreTel Upgrade Paths from prior Release 8.1 to 12.2 The last ShoreTel Daily Factoid explained the single step process from software release 10.x and 11.x directly to release 12.2 The following explains an overview of the process to take an older release 8.1 or 9.x up to release 12.2…

ShoreTel and Citrix: Explaining the Interaction Process

ShoreTel and Citrix / Terminal Server (KB10025) The purpose of this document is to better explain the interaction between ShoreTel and a Virtual Desktop Session. It is also to better educate the prospective reader on the cohabitation and collaboration between the two entities. The most important item to remember…

ShoreTel 12.2 support added for Microsoft Internet Explorer 9

Internet Browser: IE 9 Support
Windows Internet Explorer 9 support is added.

Browser Support Summary

ShoreWare Director
Windows Internet Explorer 8.0
Windows Internet Explorer 9.0

ShoreTel Communicator for Web
Safari 4.0 on Macintosh
Windows Internet Explorer 8.0
Windows Internet Explorer 9.0
Firefox 3.6 on Windows and MAC OS

ShoreTel Web Conferencing
     Safari 4.0 on Macintosh
Windows Internet Explorer 8.0
Windows Internet Explorer…

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