NEC End-Of-Life Systems Warning
Did you know that NEC has announced the End-of-Life for the 2400, 2000, and IPK product lines? This means that NEC is no longer manufacturing these products and they will no longer support any of these product lines. Within the last month we have received calls from three organizations that currently utilize NEC phones systems […]
SA-100 Audio Conferencing, Web Conferencing, and Instant Messaging Services
Service Appliance 100 (SA-100) The SA-100 is entirely managed from the ShoreWare Director and runs on a Linux operating system. Its upgrades are accomplished via the network from the Headquarters Server in the same method as the ShoreTel Voice Switches. The SA-100 is a sealed appliance, optimized for resiliency and security, capable of running services. […]
ShoreTel SBE VMware vSphere
ShoreTel 12. Introduced support for Small Business Edition (SBE): VMware vSphere SBE Enhancements ShoreTel system type (SBE or EE) is displayed in Director on Navigation panel and Licenses page. External SIP FAX servers can be configured in Director. SBE is validated on VWware with WS 2008 R2 64-bit NOTE This enhancement is for customers providing […]
ShoreTel Communicator Windows Interface Enhancements
ShoreTel 12.1 added Contact Center Agent Interface Enhancements for the Communicator for Windows. Communicator for Windows Enhancements Toolbar showing Contact Center status information at all times is added Color coding scheme designating Agent status is added Release with/without code is clarified Wrap-Up with/without code is clarified Contact Center Toolbar Status Indicator A toolbar showing the […]
ShoreTel Communicator for MAC
Overview ShoreTel 11 introduced ShoreTel Communicator for Web, offering Mac users the opportunity to use Communicator via a web browser, but not in a native Mac application. ShoreTel 12 introduces the ShoreTel Communicator for Mac. Feature Description Communicator for Mac is a native Mac OS X application, which offers the features available through the Communicator […]