ShoreTel Outbound Campaign IVR Application

ShoreTel Advance Applications ShoreTel – Outbound Campaign IVR Application Software only – Leverages existing ShoreTel system resources Works equally well with ShoreTel, Workgroups, and Contact Center deployments Create ShoreTel-powered automated calling campaigns for a wide variety of purposes, such as: Simple Announcements Community reminders and school snow days Scripted Interactions Appointment reminders Payment processing Phone […]

Novell GroupWise Integration

Background GroupWise is a messaging and collaborative software platform from Novell that supports email, calendaring, personal information management, instant messaging, and document management. The platform consists of the client software, which is available for Windows, Mac OS X, and Linux, and the server software, which is supported on Windows Server, NetWare, and Linux. The latest […]

ShoreGear Switch Resources

ShoreGear Switch Resources Today’s topic address the ShoreGear Voice Switches how resources are allocated. ShoreTel has 10 part numbers associated with their ShoreGear Voice Switches: The number associated with each voice switch indicates the maximum quantity of IP resources that voice switch can accommodate. Only two model switches do NOT support analog resources: SG-220T1 and […]

ShoreTel Workgroup Queue Handling – Estimated Wait Time

ShoreTel Workgroup Queue Handling – Estimated Wait Time ShoreTel Workgroup Queue Handling lets you enable the feature to play an announcement to the callers of how much time is left in queue. This is a simple checkbox in the Queuing steps of the Workgroup. “Announce Estimated Wait Time” (See below)   The Estimated Wait Time […]

Distributed Voice Servers

ShoreTel – Distributed Voice Servers Overview The ShoreTel system supports not only distributed call control, but also distributed voice application servers. Distributed servers are extremely valuable for two purposes: • Reducing WAN bandwidth by providing local voice mail and auto-attendant services • Increasing the scale of the system   Even though there are multiple servers, […]

ShoreTel Call Control Feature – Silent Coach

ShoreTel Call Control Feature – Silent Coach The Call Control feature Silent Coach was added in ShoreTel release 9.1. Silent Coach is a client feature that lets a user (the initiator) intervene in another user’s active call and communicate with that user (the recipient). The initiator can speak to the recipient and listen to all […]

Blocking Inbound Calls based on Caller ID

Shoretel Mitel Graphic

Block Inbound Calls based on Caller ID There are instances when users would like to Block Inbound Calls based on Caller ID and send them to voicemail. There are two options available for the ShoreTel system to block calls based on Caller ID. Personalized Call Handling ShoreTel Professional Services – Nuisances Call Handler Option 1: […]

Professional Communicator – Video Bandwidth

Professional Communicator – Video Bandwidth Background: Personal Communicator The Personal Communicator comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop. Professional Communicator The Professional Communicator offers advanced features such as instant messaging, softphone, personalized call handling and high quality video. The […]