Novell GroupWise Integration

Background GroupWise is a messaging and collaborative software platform from Novell that supports email, calendaring, personal information management, instant messaging, and document management. The platform consists of the client software, which is available for Windows, Mac OS X, and Linux, and the server software, which is supported on Windows…

Distributed Voice Servers

ShoreTel – Distributed Voice Servers Overview The ShoreTel system supports not only distributed call control, but also distributed voice application servers. Distributed servers are extremely valuable for two purposes: • Reducing WAN bandwidth by providing local voice mail and auto-attendant services • Increasing the scale of the system  …

ShoreTel Call Control Feature – Silent Coach

ShoreTel Call Control Feature – Silent Coach The Call Control feature Silent Coach was added in ShoreTel release 9.1. Silent Coach is a client feature that lets a user (the initiator) intervene in another user’s active call and communicate with that user (the recipient). The initiator can speak to…

Blocking Inbound Calls based on Caller ID

Blocking Inbound Calls based on Caller ID There are instances when users would like to block certain callers from calling them, only to send them to voicemail or not answering the call.ShoreTel has a couple of options for blocking callers based on their Caller ID. There are two options…

Professional Communicator – Video Bandwidth

Professional Communicator – Video Bandwidth Background: Personal Communicator The Personal Communicator comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop. Professional Communicator The Professional Communicator offers advanced features such as instant messaging, softphone, personalized call…

Let’s Talk! Contact Global CTI Today.