President’s Message – The Golden Rule

It seems that everywhere I go today I find myself evaluating the quality of service I receive as a customer. My first thought is, “how would our folks at GCTI behave in this situation?”. Below is real situation I found myself in a few weeks ago that reinforced an…

Stress Test Your Contact Center

Contact centers are the heart of a business. And when the rhythms of a contact or call center are even slightly off, it can be an early sign of upcoming trouble. Diagnosing your contact center’s health is easy with ongoing report monitoring. Dozens of real-time and historical reports in…

A Quick Guide to Global Collaboration Habits

Everyone has a personal communication style and a favorite way to communicate. One person may enjoy a quick chat on IM with a colleague, but others see IM as an annoying interruption. Effective communications starts with knowing the best channel to reach out to co-workers and customers.

Unified communications (UC)…

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