The Connection Between Employee Satisfaction and Customer Satisfaction

Our customers are the most important part of what we do. Organizations center around serving their customers and providing the best product and/or service. These are the things that keep customers coming back and helps build loyalty. There are many other important aspects to running an organization, but when it comes to customer satisfaction, the […]

Vacation, Interrupted

Vacation days in the U.S. are gradually dwindling, as large groups of people, especially younger workers, aren’t taking advantage of their days off. A Google Consumer Survey revealed that 43 percent of Americans did not take a day off last summer, and employees are rejecting their hard-earned vacation days, as four in 10 Americans are […]

The User Experience – Maximizing Efficiencies

The User Experience is an often overlooked factor when implementing a new process or platform within an organization. Unfortunately, the two most scrutinized details are: can this do what it is supposed to do and how much does it cost? Many applications and programs do the same thing – if capability and cost were the […]

Debunking 4 Fears About Cloud Phone Solutions

For all of the benefits of cloud phone solutions (and there are many, including scalability, flexibility, and mobility), there’s no avoiding the fact that many people remain somewhat skeptical of the cloud. Is it because we don’t know enough about the cloud to make a firm decision about whether it’s the perfect solution? If you […]