Archives for May 2016 | Global CTI

Five Communication Tools Your Millennial Employees Need

The Millennials—young people aged 21-34—are ranked as the largest generation in history and, by 2025, 75 percent of the global workforce will be comprised of Millennials. These 80 million men and women are digitally fluent and have the potential to reshape the business landscape.

Millennials are extremely mobile and prefer…

5 Questions to Ask Your Phone Support Vendor

1.)  How are customers notified of product upgrades and new releases? When new products are released, what is the upgrade process? Will staff be available to support new and existing products?

2.)  Does the company offer product training that’s customized to company needs? To what extent are support services available…

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