Does Your Business Continuity Plan Include UC?

Communication services are the lifeblood of any business where keeping in touch with clients, prospects and employees is critical to maintaining operations. You can’t have good business communication without staff either which is why you might also need to look into the best PEO in California or in your location to see if this might […]

Tips For Improving Contact Center Management

Contact centers are at the heart of customer satisfaction. Effectively managing these vital customer interactions can be a game changer in terms of revenue and brand loyalty. By offering superior, personalized and flexible customer experiences, you ensure the best for both your business and your customers. 13% OF CUSTOMERS WHO ARE DISSATISFIED WILL TELL 20 […]

How Cloud Phone Systems Provide Time-Saving Solutions For IT Managers

Written by Pam Bednarczyk, Content Marketing Manager | November 09, 2016 With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of the world, even one extra […]

5 Ways Cloud Communications can Improve Customer Relationships

It is important for companies to understand something like customer service definition, as this can make or break a business, in terms of customer interaction and their overall experience. Your company prides itself on its stellar customer service. Whether its on boarding new customers or addressing an issue a current customer may be having, your […]

Poorly Optimized Phone Systems Lose Millennial Customers

Written by Chandler Harris, Content Marketing Manager | January 12, 2016 The Millennial generation will soon dominate the workplace. In turn, that’s sure to mean its spending power will rise. Indeed, Accenture predicts that Gen Y will spend $1.4 trillion, representing 30% of total retail sales, by 2020. That, the firm says, means that businesses […]