Archives for November 2016 | Global CTI

Does Your Business Continuity Plan Include UC?

Communication services are the lifeblood of any business where keeping in touch with clients, prospects and employees is critical to maintaining operations. But with recent events in the news such as typhoons, earthquakes, and other natural disasters, and the ever-present threat of cyber or terrorist attacks, organizations that are…

Tips For Improving Contact Center Management

Contact centers are at the heart of customer satisfaction. Effectively managing these vital customer interactions can be a game changer in terms of revenue and brand loyalty. By offering superior, personalized and flexible customer experiences, you ensure the best for both your business and your customers.

13% OF CUSTOMERS WHO…

How Cloud Phone Systems Provide Time-Saving Solutions For IT Managers

Written by Pam Bednarczyk, Content Marketing Manager | November 09, 2016

With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of…

Demystifying Primary vs. Secondary Notification

Emergency Mass Notification is an area that has received a great deal of attention in recent years. Unfortunately this is largely due to tragic incidents that have exposed the vulnerabilities of certain populations and environments, consequently emphasizing the need for better communications and alerting. Fortunately, a number of solutions are…

5 Ways Cloud Communications can Improve Customer Relationships

Your company prides itself on its stellar customer service. Whether its onboarding new customers or addressing an issue a current customer may be having, your employees understand the importance of making—and keeping—customers satisfied.

But the tools you use to interact with your customers are just as important as how you…

Poorly Optimized Phone Systems Lose Millennial Customers

Written by Chandler Harris, Content Marketing Manager | January 12, 2016

The Millennial generation will soon dominate the workplace. In turn, that’s sure to mean its spending power will rise. Indeed, Accenture predicts that Gen Y will spend $1.4 trillion, representing 30% of total retail sales, by 2020. That, the…

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