Archives for January 2017 | Global CTI

The High Cost of an IT Disaster – INFOGRAPHIC

Many business owners don’t understand the potential devastation and high cost of unforeseen IT disasters until it is too late, which can significantly hinder financial stability and growth. However, by incorporating disaster recovery and preparedness plans early on, businesses will be better positioned to avoid long-term outages and remain…

Contact Center Software Isn’t Just For Contact Centers

When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer — billing, sales, customer care, help desk, etc. – is an area…

5 Critical Questions for Your Organization’s Emergency Preparedness Plan

Dave McLaren, COO of Alertus Technologies, presents the following critical questions:
Can Your Organization’s Emergency Preparedness Plan Answer These 5 Critical Questions?
1. Can an emergency notification be launched within seconds to all assets throughout your organization?
2. Does it take more than one person to launch an emergency notification to all…

10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times – no matter where you’re working.

If that’s your business model, is your phone system supporting you and your employees…

Webinar: Is An Outdated Phone System Killing Your Business?

Beat the competition with this crash-course in future-proofing your communications

Let’s face it, finding new ways to improve your bottom line is hard enough. What you don’t need is having core operations–like your phone system–working against you.

Are you handing your competition the advantage? Grab the lead with a modern communications…

Spot Phishing Scams

84% of Phishing Sites Last <24 Hours.  How can you stay ahead of the curve?

Although popular cyberattack methods are shifting course, phishing is still one of the most challenging threats to identify. Additionally the volume of data that has to be analyzed to stay ahead of the curve continues…

7 Reasons You Need Cloud Collaboration

Good Enough is Never Good Enough For Your Business

Don’t let an old-school phone system put your sales and service at risk.

Business communications are evolving rapidly. Yesterday’s phone system won’t make your company a winner in 2017. Remember these words: collaboration and cloud.

Unified Communications (UC) puts collaboration tools like…

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