ENSURE YOUR CONTACT CENTER DELIVERS VIP TREATMENT IN EVERY INTERACTION
Smart businesses know that today’s VIP customers aren’t simply a select group of people. They include every customer. That premise presents a new set of challenges that requires businesses to consistently deliver high-end personalized service to every person who engages with their contact center. Without the right tools or resources, companies risk disappointing customers. Yet, […]
Outbound Call Campaign = Hundreds of Hours Saved
We were recently contacted by a customer, a municipality in Central California. Their utility department was in dire need of a solution to automate outbound notification calls to customers letting them know that their service was being threatened due to delinquent payment. Since it is a legal mandate to notify residents whose power is in […]