Archives for February 2017 | Global CTI

ENSURE YOUR CONTACT CENTER DELIVERS VIP TREATMENT IN EVERY INTERACTION

Smart businesses know that today’s VIP customers aren’t simply a select group of people. They include every customer.

That premise presents a new set of challenges that requires businesses to consistently deliver high-end personalized service to every person who engages with their contact center. Without the right tools or resources,…

Outbound Call Campaign = Hundreds of Hours Saved

We were recently contacted by a customer, a municipality in Central California.  Their utility department was in dire need of a solution to automate outbound notification calls to customers letting them know that their service was being threatened due to delinquent payment.

Since it is a legal mandate to notify…

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