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Why Small Businesses Need IT Support

Sometimes IT is treated like secondary concern by small business owners who’ve recently made it through the lean, DIY startup years. They might see IT as an option rather than a necessity. But when the first meltdown occurs, like a server crashing or email going offline, owners begin to…

5 Signs You’re Ready to Move to the Cloud

Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems and processes that once supported its workforce may begin to seem inadequate. Pressure points emerge: To accommodate more clients, you need to invest in…

4 WAYS TO DETERMINE IF YOUR PHONE SYSTEM IS COST-EFFECTIVE

WRITTEN BY KATIE KREGEL, DIRECTOR, SHORETEL GLOBAL CORPORATE MARKETING | JULY 17, 2017

 

Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many firms to consider a cloud-based phone solution. But there’s…

Case Study: How One Company Boosted Customers’ Experience

When a California healthcare organization providing services across Kern and Santa Barbara Counties won the award for taking on a large new client, they were going to double their current system’s call capacity and quickly realized their aging Nortel Meridian Phone system with somewhat basic ACD functions was just…

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