Blog Archives

Heartbleed FAQ

Version 1.0 – Friday April 11, 2014 This document will be updated and maintained as new or updated information becomes available. Continue to check this page for updates. What is Heartbleed? The Heartbleed bug is

Posted in Global CTI Tech Blog

GCTI Factoid – ShoreTel 14.2 – Overview

ShoreTel 14.2 was released in January as a general release and added some very nice enhancements. What’s new for ST14.2 Virtual Switch Virtualized Conferencing and Instant Messaging Virtual SIP Trunking Virtual SIParator Improved Security –

Posted in Global CTI Tech Blog

GCTI – Factoid – ShoreTel 13.2 General Release

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  GCTI – Factoid – ShoreTel 13.2 General Release                March 18, 2013 ShoreTel has released software general release 13.2 adding to the feature set of ShoreTel 13. ShoreTel 13.2 feature Enhancements Platform Communicator for Windows

Posted in Global CTI Tech Blog

ShoreTel 13.1 General Release SKU 29144

ShoreTel has released software 13.1 (General Release) SKU-29144 New Features and Changes ShoreTel Conferencing for iOS File-Based Music on Hold Quality of Service Enhancements Call Detail Record Reports Enhancements Installer Enhancements ShoreTel Mobility Support  

Posted in Global CTI Tech Blog

ShoreTel Server-Side Call History

Server-Side Call History Prior versions of ShoreTel Communicator recorded call information into a call history file on the user’s computer. If the PC was turned off, ShoreTel Communicator application was not running, or the user

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ShoreTel Communicator for OS X Mountain Lion 10.8

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ShoreTel Communicator for MAC with OS X Mountain Lion ShoreTel IM – via XMPP with OS X Mountain Lion Parallels Desktop 7 for MAC VMware Fusion for MAC   ShoreTel Communicator for MAC with OS

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ShoreTel Software 13 (Controlled Release)

ShoreTel 13 Controlled Release With ShoreTel 13, Instant Messaging (IM) becomes a standard feature for all users on the ShoreTel system by way of the Communicator desktop UC client. ST 13 also introduces support for

Posted in Global CTI Tech Blog

ShoreTel, Fax Machines and Modems

Fax Machines and Modems The ShoreTel system supports fax machines and modems in the United States and Canada (and not elsewhere). Fax and modem calls are more sensitive to network problems than voice conversations. The

Posted in Global CTI Tech Blog

Ruckus Wireless brings Smart Wireless LAN (WLAN) technology to the enterprise environment

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Ruckus Wireless brings Smart Wireless LAN (WLAN) technology to the enterprise environment.   The Ruckus Smart Wireless LAN (WLAN) system includes the ZoneFlex 802.11a/b/g/n Smart Wi-Fi access points and bridges, ZoneDirector Smart WLAN controllers with

Posted in Global CTI Tech Blog

ShoreTel Softphone FAQ

GCTI Weekly Factoid – ShoreTel Softphone requires IP Resources The ShoreTel Softphone application associated with the ShoreTel Communicator requires ShoreGear switch IP resources. When designing and sizing a ShoreTel system with users that will be

Posted in Global CTI Tech Blog
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