Cloud phone systems are quickly becoming the choice for businesses large and small. The importance of maintaining flexibility in technology and removing burden from the stretched IT team are only two of the many reasons organizations across the globe are making the switch.
We understand that communications play a key role in your organizations success. That is why choosing a business phone system that matches your organization’s budget, desired growth plans and operational practices is so important.
At Global CTI, our goal is to bridge the gap between the wide variety of cloud phone vendors and the specific goals of your company. We help you steer clear of potential landmines while delivering on budget and feature set. Global CTI partners with a variety of cloud phone providers but in most cases, organizations find an excellent fit in one of the three market leaders.
Other than physical desk phones, all other infrastructure is housed at a separate location. This has several advantages: high level disaster recovery, mobility, and flexibility to name a few. When it comes to disaster recovery, you are taking advantage of scale, with high availability, redundant telephone connectivity and global infrastructure as a single business it is hard to compete. Hosting your phone system in the cloud allows you to have peace of mind regarding your business phones and still get the feature rich experience for your end users.
SIDE NOTE: A good partner will also build in additional security related to your connectivity by utilizing dual circuit management and SD-WAN technology.
Under a standard cloud phone system agreement, support, dial-tone (phone company bills), upgrades with new features and phones are usually included in your fixed monthly cost. This significantly reduces the complexity of predicting unforeseen costs related to replacing equipment or paying staff to repair your system.
Advanced Features Always up to Date
With traditional phone systems, organizations had to spend an arm and a leg to get the enterprise grade features they desired. In today’s telephony environment, organizations of all sizes can experience the benefits of high end telephony features through a reasonable fixed monthly cost. Additionally, as they grow, adding on additional features to fit new business directions is as simple as adding licenses and clicking “apply”. Lastly, rather than scheduling exhaustive upgrades that take up time and resources, cloud phone systems are generally always up to the latest software version as upgrades are pushed virtually on the back end.
All of Global CTI’s hosted voice offerings have received third-party validation of their HIPAA compliance and offers business associate agreements for covered entities and other business associates.
HIPAA Compliance ensures that customer calls and messages are secure with encryption in transit and at-rest, along with other features, protecting patient data and guarding against unauthorized access to protected health information.