Gartner® Critical Capabilities

Unified Communications as a Service, Worldwide

Communication Based On Your Needs

Global CTI is a communications technology integrator, which means we work with numerous tech partners to bring our customers the right solutions based on their objectives. Whether you are looking for premise-based voice lines, moving your business applications to the cloud, or seeking a highly collaborative UCaaS or Contact Center solution, we have the expertise and product offerings to support your operational choices.

Our trained specialists take an agnostic approach when it comes to screening and selecting the best solutions based on those unique-to-you objectives, including GARTNER® Magic Quadrant vendors in this report. We deliver turnkey products to ensure your technology improves connectivity, stabilizes networks, keeps your people safe, and provides real-time communication, along with world-class customer support delivered from our California-based technical team. 

Garter UcaaS Critical Capabilities Complimentary Report

Download your complimentary Gartner® UCaaS Critical Capabilities Report here:

This Critical Capabilities report aims to provide I&O leaders, as well as digital workplace decision-makers, with an understanding of the relative strengths of UCaaS offerings from 12 notable, global vendors.
The following four use cases are considered:
  • Midsize enterprise 
  • Large and multinational organizations 
  • Mobility and remote working 
  • UC with integrated contact center .
Enterprise decision-makers should consider which of these use cases best match their requirements, in order to identify the providers most likely to meet them.

For a limited time, download the report today

Gartner UCaaS Critical Capabilities Report

Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, Christopher Trueman, Megan Fernandez, Rafael Benitez, Pankil Sheth, 29 November 2022. GARTNER® is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here in with permission. All rights reserved. The Gartner® document is available upon request from your account manager at Global CTI. Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner® research publications consist of the opinions of Gartner® research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.