Every Global CTI employee from our CEO down believes and exemplifies our 3 core values:
- We take pride in what we do.
- We are simple, never flashy.
- We are willing to sweep the floors (and anything else it takes) to get the job done.
Global CTI is a communications technology integrations team based in California that can help you analyze, plan, execute and train for all of your business needs including onsite and cloud-based systems, emergency notification solutions, managed data and cybersecurity protection, and supporting services. If you were to stop by our offices (and you’re always welcome to do so), you would see a team of hard-working people led by a seasoned leader whose sole focus is ensuring our customers and Global team succeed.
How do you satisfy the demands of your audience, provide your team with agile solutions, unlock your network’s full potential, and still stay on the leading edge of safe, secure, and efficient technology?
You have options when it comes to securing a communications partner. Here are a few core differences you can count on when it comes to choosing Global CTI:
Our Discovery Process is Key
We don’t have preconceived notions of what you need and we’re not here to push a specific product. Our discovery is diligent and thorough so we understand what makes your business work and are aware of important differences that drive your technology choices. Our team remains objective, with access to hundreds of technology providers, and will recommend what works best for your specific situation.
It’s The Last 1% That Matters Most
At Global CTI, customer satisfaction is the ONLY thing that matters. We spend a lot of time with you upfront, defining the project and hammering out all the details, but it’s that last 1% where Global executes flawlessly and to your complete satisfaction that makes the difference in how our customers feel about partnering with us.
Our work is never done. We believe that the relationship we build with you after the project is equally important as the relationship we build during implementation. That’s why we proudly meet or exceed 91% of our service level agreement metrics.
Our Core Values Are Based On What’s Good For Our Customers
We do what’s right for you. Our mission is to make complex technology simple to use, take pride in every part of our work, and ensure that no one (from the CEO down) is above doing whatever it takes to complete the project to your satisfaction. Our 97% client retention rate is hard-earned because we never stop working for you.
Customers Always Win
Unexpected challenges can, and probably will happen on any job. The Global difference is how we push through them with tenacity and diligence so everyone wins. Our fundamental values ensure you and your team come out looking like champions!