Find Executive Support for Your Security Awareness Training Program
Let’s not sugarcoat it: executive support can make or break any program within your organization (security-related or otherwise). No support means no budget, no resources, no prioritization. In other words: no program. Security awareness training specifically can have its own set of hurdles. Cybersecurity programs have traditionally focused on software solutions designed to prevent, protect, […]
What is SASE? Facts for SMB’s.
What is SASE? SASE, or Secure Access Service Edge, is a networking model that combines security and networking capabilities to provide secure access to applications and services for users, regardless of the user’s location, device, or where the application is hosted. In other words, SASE simplifies securing your business by consolidating multiple networking and security […]
18 Things to Make Your Remote Work Stress Free, Convenient and Secure
While Covid forced many businesses to go remote, there are still many companies out there that have realized the benefits of remote work and are converting to permanent remote or hybrid situations. Are you one of them? Here’s a helpful cheat sheet (with a PDF download you can share with your team) on how to […]
5 Managed Service Providers Myths
The term “Managed Services’ has become somewhat ubiquitous when describing services provided by an outside IT partner. To some, the term means simply ‘helpdesk.’ To others, it means subscribing to Office365 ®, or its remote-only support on a pay-per-hour basis. The truth is, a Managed Services Provider (an MSP for short) assumes responsibility for providing […]
Call Center KPIs to Track for Success
The term “call center” today has a diverse meaning, especially in our new age of remote work and self-help tools available through government, school, healthcare and customer service outlets. While each industry has different goals, analyzing call center key performance indicators (KPIs) is imperative when assessing the effectiveness and efficiency of a call center. While […]
7 Things Your College Mass Notification System Needs
Going off to college is an important milestone for many young people in America. Unfortunately, college campuses are not immune to emergencies. According to the Office of Postsecondary Education, college campuses across the United States deal with over 40,000 emergency incidents yearly. Although this number varies from campus to campus, college administrators should know this […]
Is Surveillance Footage Protected Health Information?
In 1996, the Health Insurance Portability and Accountability Act (HIPAA) was created in order to establish modern standards to regulate the maintenance and access of healthcare information. HIPAA, also known officially as the Kennedy-Kassenbaum Act, consists of five titles that each provide stipulations for a specific area of the Healthcare and Health Insurance industries. The […]
10 Reasons to Move to Managed Cloud Services
There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud and how do MSPs play a part in managing cloud solutions. Here are 10 real-world reasons. […]
E911, Kari’s Law & Ray Baum’s Act Compliance
E911 Compliance When the 911 system was initially implemented, cell phones and VoIP (Voice over Internet Protocol) phone systems were in the far future. Phones were tied to landlines and local carriers kept a database of linked phone numbers and physical addresses, which all local Public Safety Access Points (PSAPs) could access to dispatcher emergency […]
Strategies to Strengthen School Reporting
The success of school violence prevention requires systems and processes that can identify individuals at risk and intervene effectively. Research shows that early detection and intervention are important to protect the public and to provide a chance to intervene and redirect individuals before they negatively affect their own lives and others around them. Similarly, when […]