Figuring out the right emergency mass notification solution for your school, agency or business can be challenging. Even with all of the information on features and capabilities, you might not know the right questions to ask in order to discern what is right for you.
When safety is the ultimate…
If you have ShoreTel Enterprise Contact Center (ECC) and want to upgrade to ShoreTel Connect, you must perform a lock step migration of your contact center along with your ShoreTel Connect premise based PBX. The new version is called Connect Contact Center (CCC).
What is ShoreTel Connect Contact Center…
A long term Global CTI customer in a growth mode with 17 offices over 4 states was juggling 8 individual carriers/providers and 54 separate contracts for services without continuity to technologies, features, billing platforms. They asked us for help finding a solution that would best fit their needs and…
Sometimes IT is treated like secondary concern by small business owners who’ve recently made it through the lean, DIY startup years. They might see IT as an option rather than a necessity. But when the first meltdown occurs, like a server crashing or email going offline, owners begin to…
Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems and processes that once supported its workforce may begin to seem inadequate. Pressure points emerge: To accommodate more clients, you need to invest in…
With the ShoreTel 14.2 software and VPN Concentrator approaching end of life in June of 2018, below is a list of frequently asked questions about upgrading to ShoreTel Connect.
What is ShoreTel Connect and why should I upgrade?
ShoreTel Connect is the latest software platform for IP telephony and unified…
WRITTEN BY KATIE KREGEL, DIRECTOR, SHORETEL GLOBAL CORPORATE MARKETING | AUGUST 02, 2017
Technologies such as machine learning and artificial intelligence are changing the way businesses operate, enabling more automation and deeper analytics. But nowhere are robots more compelling than in the digital workplace. From 24/7 customer service and fewer…
by David Kaiser
President, Global CTI
July 27, 2017
This morning, ShoreTel announced that they are being acquired by Mitel.
This is exciting news and we are looking forward to providing our clients with greater efficiencies and more enhancements to your unified communications solutions. The acquisition allows us to leverage cloud-based technologies for your organization,…
WRITTEN BY KATIE KREGEL, DIRECTOR, SHORETEL GLOBAL CORPORATE MARKETING | JULY 17, 2017
Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many firms to consider a cloud-based phone solution. But there’s…
Picture this: an organization’s IT department is overwhelmed with requests, and has a hard time solving the issues in a timely manner. On top of that, they’re experiencing quite a bit of network slowness, but the IT staff is so bogged down with other problems, that it takes them…
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