Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems and processes that once supported its workforce may begin to seem inadequate. Pressure points emerge: To accommodate more clients, you need to invest in…
With the ShoreTel 14.2 software and VPN Concentrator approaching end of life in June of 2018, below is a list of frequently asked questions about upgrading to ShoreTel Connect.
What is ShoreTel Connect and why should I upgrade?
ShoreTel Connect is the latest software platform for IP telephony and unified…
WRITTEN BY KATIE KREGEL, DIRECTOR, SHORETEL GLOBAL CORPORATE MARKETING | AUGUST 02, 2017
Technologies such as machine learning and artificial intelligence are changing the way businesses operate, enabling more automation and deeper analytics. But nowhere are robots more compelling than in the digital workplace. From 24/7 customer service and fewer…
by David Kaiser
President, Global CTI
July 27, 2017
This morning, ShoreTel announced that they are being acquired by Mitel.
This is exciting news and we are looking forward to providing our clients with greater efficiencies and more enhancements to your unified communications solutions. The acquisition allows us to leverage cloud-based technologies for your organization,…
WRITTEN BY KATIE KREGEL, DIRECTOR, SHORETEL GLOBAL CORPORATE MARKETING | JULY 17, 2017
Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many firms to consider a cloud-based phone solution. But there’s…
Picture this: an organization’s IT department is overwhelmed with requests, and has a hard time solving the issues in a timely manner. On top of that, they’re experiencing quite a bit of network slowness, but the IT staff is so bogged down with other problems, that it takes them…
When a California healthcare organization providing services across Kern and Santa Barbara Counties won the award for taking on a large new client, they were going to double their current system’s call capacity and quickly realized their aging Nortel Meridian Phone system with somewhat basic ACD functions was just…
When we talk to our customers about upgrading their phone systems, they typically think of a capital expenditure that will get them some jazzy features and enhanced communication. But rarely do they think of how that enhanced communication will actually save them money in the long run. Here are…
WRITTEN BY FREDERIC GILLANT, VICE PRESIDENT & MANAGING DIRECTOR APAC, SHORETEL
The daughter of one of my friends asked me an interesting question recently. She said, “What was it like growing up when there wasn’t any technology?”
I laughed, but she was serious. I gave her plenty of examples – from…
Located in a remote forest setting, Idyllwild Arts Academy was throwing good money after bad trying to keep its aging phone system alive. To ensure effective communications between parents, teachers, students and staff, the school needed a highly available, modern IP telephony system. And Global CTI was just the…
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