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On-Net Dialing for Multi-Site Companies

A Global CTI customer and international manufacturing company recently decided they wanted to standardize their phone system and allow users to do extension-to-extension dialing.

The company has multiple sites and divisions that they had acquired, and had no control over their extension numbering plan.  There were many extension number duplications,…

The Bridge Bible Church Found an AMIGO in Global CTI

My name is Bill Darbee and I am the Facilities/Operations Director at the Bridge Bible Church. I started this job about one year ago and part of my duties is to manage the IT/Communications for our two campuses. My predecessor had established service with several local vendors.  Upon learning…

Don’t Miss the Boat: Maximize Your Phone System ROI

By David Kaiser, Global CTI President

Are you realizing maximum return on investment from your technology assets? My guess is no, you are not. In my experience I have witnessed organizations purchase technology to solve a known pain point within their organization without the proper due diligence to ensure the…

Reaching the Summit for Voice & SMS Apps

Global CTI is proud to announce it is a ShoreTel Summit Solution Partner!
GLOBAL CTI CUSTOM SOLUTIONS
Global CTI provides your organization with customized applications that ensure you are optimized for reliability, flexibility and growth.  We utilize the ShoreTel Summit Platform to develop solutions that help you meet your goals.  Our process…

HOW AI WILL CHANGE WORKPLACE COMMUNICATIONS

Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace.

Such emerging technologies are creating intriguing opportunities, ushering in an environment where virtual robots, voice assistants and robotic process automation (RPA) will work alongside humans to streamline both operations and…

7 Best Practices to Optimize Contact Center Efficiency

Consumers have more options to reach customer service than ever before, but how does this impact your contact center’s efficiency? More channels can mean greater complexity, which in turn could translate into delayed response times, more abandoned calls and lower customer satisfaction.

While today’s customers have more ways to interact…

ENSURE YOUR CONTACT CENTER DELIVERS VIP TREATMENT IN EVERY INTERACTION

Smart businesses know that today’s VIP customers aren’t simply a select group of people. They include every customer.

That premise presents a new set of challenges that requires businesses to consistently deliver high-end personalized service to every person who engages with their contact center. Without the right tools or resources,…

Outbound Call Campaign = Hundreds of Hours Saved

We were recently contacted by a customer, a municipality in Central California.  Their utility department was in dire need of a solution to automate outbound notification calls to customers letting them know that their service was being threatened due to delinquent payment.

Since it is a legal mandate to notify…

The High Cost of an IT Disaster – INFOGRAPHIC

Many business owners don’t understand the potential devastation and high cost of unforeseen IT disasters until it is too late, which can significantly hinder financial stability and growth. However, by incorporating disaster recovery and preparedness plans early on, businesses will be better positioned to avoid long-term outages and remain…

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