GCTI – Factoid – ShoreTel 13.2 General Release
GCTI – Factoid – ShoreTel 13.2 General Release March 18, 2013 ShoreTel has released software general release 13.2 adding to the feature set of ShoreTel 13. ShoreTel 13.2 feature Enhancements Platform Communicator for Windows now supports: Enhancements Windows 8 Pro/Enterprise, 32-bit, SP1 Windows 8 Pro/Enterprise, 64-bit, SP1 Communicator for Mac OS support: OS X 10.8 […]
ShoreTel 13.1 General Release SKU 29144
ShoreTel has released software 13.1 (General Release) SKU-29144 New Features and Changes ShoreTel Conferencing for iOS File-Based Music on Hold Quality of Service Enhancements Call Detail Record Reports Enhancements Installer Enhancements ShoreTel Mobility Support Before everyone gets upgrade happy, there are some serious changes with ShoreTel 13.1. ShoreWare Director server MUST upgrade the OS […]
ShoreTel Server-Side Call History
Server-Side Call History Prior versions of ShoreTel Communicator recorded call information into a call history file on the user’s computer. If the PC was turned off, ShoreTel Communicator application was not running, or the user was logged into ShoreTel Communicator on a different computer, then calls were not recorded to the local PC history file. […]
ShoreTel Communicator for OS X Mountain Lion 10.8
ShoreTel Communicator for MAC with OS X Mountain Lion ShoreTel IM – via XMPP with OS X Mountain Lion Parallels Desktop 7 for MAC VMware Fusion for MAC ShoreTel Communicator for MAC with OS X Mountain Lion Apple released a new OS X upgrade on July 25th OS X Mountain Lion 10.8 I […]
ShoreTel Software 13 (Controlled Release)
ShoreTel 13 Controlled Release With ShoreTel 13, Instant Messaging (IM) becomes a standard feature for all users on the ShoreTel system by way of the Communicator desktop UC client. ST 13 also introduces support for SIP based H.264 third party video endpoints. ShoreTel continues to invest in SIP as an enabler for cost effective and […]
ShoreTel, Fax Machines and Modems
Fax Machines and Modems The ShoreTel system supports fax machines and modems in the United States and Canada (and not elsewhere). Fax and modem calls are more sensitive to network problems than voice conversations. The human ear does not notice a lost packet during a voice conversation, but when a packet is lost during a […]
Ruckus Wireless brings Smart Wireless LAN (WLAN) technology to the enterprise environment
Ruckus Wireless brings Smart Wireless LAN (WLAN) technology to the enterprise environment. The Ruckus Smart Wireless LAN (WLAN) system includes the ZoneFlex 802.11a/b/g/n Smart Wi-Fi access points and bridges, ZoneDirector Smart WLAN controllers with Smart/OS, ZoneSwitch Power over Ethernet switches and the FlexMaster Remote Wi-Fi Management System ZoneFlex – Overview ZoneFlex is the centrally-managed […]
ShoreTel Softphone FAQ
GCTI Weekly Factoid – ShoreTel Softphone requires IP Resources The ShoreTel Softphone application associated with the ShoreTel Communicator requires ShoreGear switch IP resources. When designing and sizing a ShoreTel system with users that will be utilizing softphones, ShoreGear switch resources must be made available. Failure to ensure IP resources are available will result in the […]
ShoreTel Outlook 2003 Support
ShoreTel Outlook 2003 Support With the introduction of ShoreTel 12, support for MS Outlook 2003 was discontinued.While ShoreTel support for Outlook 2003 was discontinued, it will still continue to work the ShoreTel Communicator.Caveat: Newly added features with ShoreTel 12 were designed to work with MS Outlook client 2007, 2010. (See One Click Conferencing below)ShoreTel TAC […]
Phybridge UniPhyer / PhyAdapter
Today’s topic address environments where CAT3 voice cabling can be utilized to support Power over Ethernet (PoE) Overview Sometimes you may run into an environment where you need to place IP phones but do not have the data cabling infrastructure to support it. There is a product that allows for CAT3 cabling to support PoE, […]