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ShoreTel Communicator Windows Interface Enhancements

ShoreTel 12.1 added Contact Center Agent Interface Enhancements for the Communicator for Windows.

Communicator for Windows Enhancements

Toolbar showing Contact Center status information at all times is added
Color coding scheme designating Agent status is added
Release with/without code is clarified
Wrap-Up with/without code is clarified

Contact Center Toolbar Status Indicator

A toolbar showing the Agent…

ShoreTel Communicator for MAC

Overview

ShoreTel 11 introduced ShoreTel Communicator for Web, offering Mac users the opportunity to use Communicator via a web browser, but not in a native Mac application.

ShoreTel 12 introduces the ShoreTel Communicator for Mac.

Feature Description

Communicator for Mac is a native Mac OS X application, which offers the features available through…

Global CTI collects toys for USMC Toys for Tots in Annual Toy Drive

GLOBAL CTI COLLECTS TOYS FOR USMC TOYS FOR TOTS IN ANNUAL TOY DRIVE
BAKERSFIELD, Calif. – Global CTI Group, a leader in innovative business communications solutions, recently held their annual Global CTI Holiday Toy Drive at both the Bakersfield headquarters and Irvine regional office. In both offices, collection boxes were…

Global CTI recognized for 99.5% ShoreTel Customer Satisfaction

Global CTI recognized by ShoreTel for 99.5% Customer Satisfaction rate Bakersfield, Calif. – October 26, 2011 – Global CTI Group, a 2011 inductee into the ShoreTel Circle of Excellence and a leader in business communications solutions, received a letter of recognition from ShoreTel’s Customer Care division detailing the…

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