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Cloud UC Rains Down Big Returns for Businesses

Business models in today’s fast-paced markets rely on quick turnarounds, prompt workarounds and speedy customer responses. Many companies, in both the early stages and with long histories, are turning to cloud-based UC services to give them the speed—and the cost savings—they need to respond ultra-fast.

Cargo Airport Services USA has…

3 Steps to Simplify Your Processes.

Technology has continued to open up a world of possibilities. Things that were once thought of as pie in the sky have come to pass, and many things that were beyond our imaginations just decades ago have now resulted in a paradigm shift that has changed the way we…

President’s Message – The Golden Rule

It seems that everywhere I go today I find myself evaluating the quality of service I receive as a customer. My first thought is, “how would our folks at GCTI behave in this situation?”. Below is real situation I found myself in a few weeks ago that reinforced an…

Stress Test Your Contact Center

Contact centers are the heart of a business. And when the rhythms of a contact or call center are even slightly off, it can be an early sign of upcoming trouble. Diagnosing your contact center’s health is easy with ongoing report monitoring. Dozens of real-time and historical reports in…

A Quick Guide to Global Collaboration Habits

Everyone has a personal communication style and a favorite way to communicate. One person may enjoy a quick chat on IM with a colleague, but others see IM as an annoying interruption. Effective communications starts with knowing the best channel to reach out to co-workers and customers.

Unified communications (UC)…

Fresno Grizzlies Win at our Global Grand Slam

It was the top of the 9th, the Fresno Grizzles had a narrow lead over the Salt Lake Bees. The Salt Lake Bees got a couple people on base and a couple outs. In comes the pitch, the batter hits it, they got a runner coming into home. Just…

The Future is Now – Predictions of Futures Past

It has finally happened. We’re now in 2015, the year that was depicted as the future in “Back to the Future II”. The movie made many predictions as to where we’d be now. Many of these predictions came about, others did not. Back to the Future II stirred the…

Amplify employee communication

Using email to conduct important business always starts with the best intentions – saving everyone time. Just think back to the last time you used email to solve a significant business issue or answer detailed questions from an important customer.

But sometimes email creates a disaster of miscommunication. Tone, intonation,…

Three UC Trends You Need to Embrace Right Now

Starting the year off with resolutions is a time-honored tradition, but here are three UC trends that will deliver business value today—rather than in 12 months. The following are ways UC-as-a-Service (UCaaS), mobile UC and video collaboration can change the way you work—right now.

UC-as-a-Service (UCaaS) – Organizations are…

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