Receive All Messages using a Single Interface with Unified Communications
Would you like to answer work emails while away from the office or answer voicemails with a text message, all through a single interface accessible from a variety of different devices? You can do that using unified communications and experience the benefit of unified messaging, which is a component of unified communications. Unified communications companies […]
The Tech behind Secured Wireless Hotspots
Hotspots are everywhere, and they draw people like flies to honey. People everywhere are driven to be connected and they demand constant connectivity. You might even be one of these people. For this reason, public hotspots are anticipated to rise by at least 350% by 2015. In addition to this, the amount of private hotspots […]
Top 3 Reasons Why HP Networking is a Simple Solution with ShoreTel
HP networking provides a single point of contact to plan and implement server, storage, networking, and computing solutions. Along with this, HP offers one of the best methods of supporting virtualized environments that allow the deployment of ShoreTel on VMWare by delivering an exceedingly dependable operation of key roles while at the same time upholding […]
Why TCO Is Important
The Total Cost of Ownership or TCO is a gauge used to determine what the technology and systems cost to own, operate, and manage in a business. TCO is particularly important when you’re comparing unified communications solutions, and it allows companies to appraise competing services on a uniform level. A business that chooses a solution […]
ShoreTel Contact Center Keep User Experience as Simple as Ever
In the last few years, the ShoreTel contact center customer base has grown considerably and they are now doing business with larger companies that use the contact center as an essential part of their unified communications strategy. The ShoreTel call center continues to improve in order to meet the needs of businesses that wish to […]
How Manufacturers Can Meet Customer Demands with Efficient and Reliable Communications
Manufacturing companies today are under pressure to meet shorter and shorter deadlines, and this can cause a lot of strain and problems. This has caused many manufactures to switch to lean manufacturing, but sometimes that just isn’t enough. What they really need is an efficient and reliable communications system. Regardless of the products being made, […]
Linking Professional Service Companies Together with an IP-Based Business Communication System
The foundation of every professional service company is customer service. They provide service solely to sell it to their customers, so it had better meet customer satisfaction. The problem is that most professional services are not contained within one building, but that’s the way the customer views it. While you’re trying to meet customer demands, […]
Can Technology Literally Save Lives?
There are those who passionately claim that they would surely die without their internet or smartphone, but can technology actually help decide if a person will live or die? In the past, hospitals have had elaborate and overly complicated systems of communication that were born out of necessity. With the advent of unified communications solutions […]
Lack of Communication Irritates Customers
If there’s one thing drives people up a wall, it’s being put on hold, or being unable to communicate with a business they have service with. Think about calling your internet service provider, or your cell phone company. Wouldn’t you become exasperated if all you ever received was an auto attendant with a never ending […]
Global CTI awarded ShoreTel Partner Customer Satisfaction Award
ShoreTel has recognized Global CTI for our outstanding customer service between October 2012 through March 2013. Net Promoter Score (NPS) is a measure a company’s customer service. Global CTI has a Net Promoter Score at 87, above the levels of companies like Apple, Google, and Harley Davidson. You can find the letter recognizing Global CTI’s […]