5 Managed Service Providers Myths

5 Managed Service Providers Myths

The term “Managed Services’ has become somewhat ubiquitous when describing services provided by an outside IT partner. To some, the term means simply  ‘helpdesk.’ To others, it means subscribing to Office365 ®, or its remote-only support on a pay-per-hour basis. The truth is, a Managed Services Provider (an MSP for short) assumes responsibility for providing […]

10 Reasons to Move to Managed Cloud Services

There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud and how do MSPs play a part in managing cloud solutions. Here are 10 real-world reasons. […]

8 Reasons Your Customers Hate Calling You

Phone calls are essential to customer service.  37% of customers would choose phone conversations with a live agent over any other channel if they want to get a problem solved quickly.  As such, organizations need to ensure that the calling experience is painless – if not even pleasant – for customers who call in.  Plus, […]

Demystifying Primary vs. Secondary Notification

Emergency Mass Notification is an area that has received a great deal of attention, largely due to tragic incidents that have exposed the vulnerabilities of certain populations and environments. The need for better communications and alerting has become cluttered by Federal and State regulations that have been implemented to ensure all populations have accessibility to […]

HIPAA Cybersecurity Best Practices Incentivized in New Bill

On January 5, 2021, President Trump signed into law legislation approved by the House Energy and Commerce Committee known as HR 7898. HR 7898, now law, requires the Department of Health and Human Services (HHS) to incentivize a covered entity’s or business associate’s cybersecurity best practices. Under this legislation, HHS, when deciding whether to issue […]

7 Tips for Avoiding a #workfromhomefail

1. Colleagues can see your background. As many people have learned the hard way, laptop cameras may capture more of your space than you’d like. If you’re fortunate enough to have a dedicated home office or workspace, then you probably don’t have to worry too much about what’s behind you, especially if you’re using your […]

Key Security Tips for Your Increased Safety

Key Security Tips for Your Increased Safety The internet is never completely safe, but there are internet practices that can make it safer, and they begin with YOU. Credentials/Passwords Never give out login credentials (over the phone, in person, or by email) Use a different password for EVERY website Try using passphrases like “I love […]

7 Tips to Prevent Ransomware

Malicious software that uses encryption to hold data for ransom has become wildly successful over the last few years. The purpose of this software is to extort money from the victims with promises of restoring encrypted data. Like other computer viruses, it usually finds its way onto a device by exploiting a security hole in […]

How to Immediately Improve Your Customer Service

A loss of consumer confidence can permanently derail your business growth plans. Consider these statistics about how to convert the effects of unhappy customers into losses in terms of actual dollar values as well as the prominent role customer service now plays in business today. 91% of unhappy customers do not complain. They quietly leave […]

It’s All About the Discovery Session

If you have a contact center and you know you need help, but don’t have a defined need, budget or timeline – that’s ok.  The reason that shouldn’t concern partners like Global CTI is because for many organizations, we help you figure it all out in our Discovery Session.  We identify what type of customers […]