Avoid These Mistakes When Purchasing an Emergency Notification System

Figuring out the right emergency mass notification solution for your school, agency or business can be challenging.  Even with all of the information on features and capabilities, you might not know the right questions to ask in order to discern what is right for you. When safety is the ultimate objective, it’s important to implement […]

Why You Should Let Global CTI Explore Your Carrier Options: A Case Study

A long term Global CTI customer in a growth mode with 17 offices over 4 states was juggling 8 individual carriers/providers and 54 separate contracts for services without continuity to technologies, features, billing platforms.  They asked us for help finding a solution that would best fit their needs and provide the most benefit to them.  […]

Why Small Businesses Need IT Support

Sometimes IT is treated like secondary concern by small business owners who’ve recently made it through the lean, DIY startup years. They might see IT as an option rather than a necessity. But when the first meltdown occurs, like a server crashing or email going offline, owners begin to realize they need some kind of […]

5 Signs You’re Ready to Move to the Cloud

Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems or processes that once supported its workforce may begin to seem inadequate and you need to find an ERP solution like Sage200 cloud to enable effective management of processes. Pressure […]

“Should I upgrade to ShoreTel Connect?” & Other Frequently Asked Questions

With the ShoreTel 14.2 software and VPN Concentrator approaching end of life in June of 2018, below is a list of frequently asked questions about upgrading to ShoreTel Connect. What is ShoreTel Connect and why should I upgrade? ShoreTel Connect is the latest software platform for IP telephony and unified communications. ShoreTel has announced end […]

THE BOTS ARE COMING: HOW COMPANIES CAN BALANCE AUTOMATION WITH THE HUMAN TOUCH

WRITTEN BY KATIE KREGEL, DIRECTOR, SHORETEL GLOBAL CORPORATE MARKETING | AUGUST 02, 2017 Technologies such as machine learning and artificial intelligence are changing the way businesses operate, enabling more automation and deeper analytics. In the world of finance, automatic trading is possible thanks to bots that are part of platforms like BitQT bei Markus Lanz […]

Stronger Together: A Message to Global CTI’s Customers Regarding Mitel’s Acquisition of ShoreTel

by David Kaiser President, Global CTI July 27, 2017 This morning, ShoreTel announced that they are being acquired by Mitel.   This is exciting news and we are looking forward to providing our clients with greater efficiencies and more enhancements to your unified communications solutions.  The acquisition allows us to leverage cloud-based technologies for your organization, while continuing […]

4 WAYS TO DETERMINE IF YOUR PHONE SYSTEM IS COST-EFFECTIVE

WRITTEN BY KATIE KREGEL, DIRECTOR, SHORETEL GLOBAL CORPORATE MARKETING | JULY 17, 2017   Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many firms to consider a cloud-based phone solution. But there’s another major reason to […]

TOP 10 REASONS ORGANIZATIONS TURN TO AMIGO MANAGED DATA SERVICES

Picture this: an organization’s IT department is overwhelmed with requests, and has a hard time solving the issues in a timely manner. On top of that, they’re experiencing quite a bit of network slowness, but the IT staff is so bogged down with other problems, that it takes them a while to get everything running […]