Case Study: How One Company Boosted Customers’ Experience
When a California healthcare organization providing services across Kern and Santa Barbara Counties won the award for taking on a large new client, they were going to double their current system’s call capacity and quickly realized their aging Nortel Meridian Phone system with somewhat basic ACD functions was just not the system that could move […]
Technology Meets Business Strategy: 3 Healthcare Success Stories
We all know that there is no such thing as a one-size-fits-all phone system. So when we met these three healthcare prospects, we knew they had unique challenges that we needed to address in order to win their business. Here’s a glimpse at how we did that, and how Global CTI differentiated itself in the […]
On-Net Dialing for Multi-Site Companies
A Global CTI customer and international manufacturing company recently decided they wanted to standardize their phone system and allow users to do extension-to-extension dialing. The company has multiple sites and divisions that they had acquired, and had no control over their extension numbering plan. There were many extension number duplications, and a uniformed numbering plan […]
The Bridge Bible Church Found an AMIGO in Global CTI
My name is Bill Darbee and I am the Facilities/Operations Director at the Bridge Bible Church. I started this job about one year ago and part of my duties is to manage the IT/Communications for our two campuses. My predecessor had established service with several local vendors. Upon learning more of our system and the […]
Don’t Miss the Boat: Maximize Your Phone System ROI
By David Kaiser, Global CTI President Are you realizing maximum return on investment from your technology assets? My guess is no, you are not. In my experience I have witnessed organizations purchase technology to solve a known pain point within their organization without the proper due diligence to ensure the organization is uncovering things they […]
Reaching the Summit for Voice & SMS Apps
Global CTI is proud to announce it is a ShoreTel Summit Solution Partner! GLOBAL CTI CUSTOM SOLUTIONS Global CTI provides your organization with customized applications that ensure you are optimized for reliability, flexibility and growth. We utilize the ShoreTel Summit Platform to develop solutions that help you meet your goals. Our process is simple: Tell us […]
HOW AI WILL CHANGE WORKPLACE COMMUNICATIONS
Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace. Such emerging technologies are creating intriguing opportunities, ushering in an environment where virtual robots, voice assistants and robotic process automation (RPA) will work alongside humans to streamline both operations and communications. These changes are taking […]
7 Best Practices to Optimize Contact Center Efficiency
Consumers have more options to reach customer service than ever before, but how does this impact your contact center’s efficiency? More channels can mean greater complexity, which in turn could translate into delayed response times, more abandoned calls and lower customer satisfaction. While today’s customers have more ways to interact with your organization than ever […]
ENSURE YOUR CONTACT CENTER DELIVERS VIP TREATMENT IN EVERY INTERACTION
Smart businesses know that today’s VIP customers aren’t simply a select group of people. They include every customer. That premise presents a new set of challenges that requires businesses to consistently deliver high-end personalized service to every person who engages with their contact center. Without the right tools or resources, companies risk disappointing customers. Yet, […]
Outbound Call Campaign = Hundreds of Hours Saved
We were recently contacted by a customer, a municipality in Central California. Their utility department was in dire need of a solution to automate outbound notification calls to customers letting them know that their service was being threatened due to delinquent payment. Since it is a legal mandate to notify residents whose power is in […]