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5 Signs You’re Ready to Move to the Cloud

Growth – that most desirable of outcomes – can be a double-edged sword. As a company increases in size and becomes more complex, the systems or processes that once supported its workforce may begin to seem inadequate and you need to find an ERP solution like Sage200 cloud to…

4 WAYS TO DETERMINE IF YOUR PHONE SYSTEM IS COST-EFFECTIVE

WRITTEN BY KATIE KREGEL, DIRECTOR, SHORETEL GLOBAL CORPORATE MARKETING | JULY 17, 2017

 

Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many firms to consider a cloud-based phone solution. But there’s…

Case Study: How One Company Boosted Customers’ Experience

When a California healthcare organization providing services across Kern and Santa Barbara Counties won the award for taking on a large new client, they were going to double their current system’s call capacity and quickly realized their aging Nortel Meridian Phone system with somewhat basic ACD functions was just…

On-Net Dialing for Multi-Site Companies

A Global CTI customer and international manufacturing company recently decided they wanted to standardize their phone system and allow users to do extension-to-extension dialing.

The company has multiple sites and divisions that they had acquired, and had no control over their extension numbering plan.  There were many extension number duplications,…

The Bridge Bible Church Found an AMIGO in Global CTI

My name is Bill Darbee and I am the Facilities/Operations Director at the Bridge Bible Church. I started this job about one year ago and part of my duties is to manage the IT/Communications for our two campuses. My predecessor had established service with several local vendors. …