The High Cost of an IT Disaster – INFOGRAPHIC

Many business owners don’t understand the potential devastation and high cost of unforeseen IT disasters until it is too late, which can significantly hinder financial stability and growth. However, by incorporating disaster recovery and preparedness plans early on, businesses will be better positioned to avoid long-term outages and remain resilient in the face of adversity. […]

Contact Center Software Isn’t Just For Contact Centers

When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer — billing, sales, customer care, help desk, etc. – is an area that could benefit from today’s modern […]

5 Critical Questions for Your Organization’s Emergency Preparedness Plan

Dave McLaren, COO of Alertus Technologies, presents the following critical questions: Can Your Organization’s Emergency Preparedness Plan Answer These 5 Critical Questions? 1. Can an emergency notification be launched within seconds to all assets throughout your organization? 2. Does it take more than one person to launch an emergency notification to all assets? 3. Will […]

10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of care, and you and your staff need to be reachable, professional and customer-focused at all times – no matter where you’re working. If that’s your business model, is your phone system supporting you and your employees like you need to support […]

Webinar: Is An Outdated Phone System Killing Your Business?

Beat the competition with this crash-course in future-proofing your communications Let’s face it, finding new ways to improve your bottom line is hard enough. What you don’t need is having core operations–like your phone system–working against you. Are you handing your competition the advantage? Grab the lead with a modern communications system that connects customers […]

7 Reasons You Need Cloud Collaboration

Good Enough is Never Good Enough For Your Business Don’t let an old-school phone system put your sales and service at risk. Business communications are evolving rapidly. Yesterday’s phone system won’t make your company a winner in 2017. Remember these words: collaboration and cloud. Unified Communications (UC) puts collaboration tools like texting and online meetings […]

The Smart Company’s Guide to Ransomware

Introduction Ransomware has become a serious epidemic affecting businesses of all sizes, and protecting your company is more essential than ever before as the number of ransomware attacks continues to rise. A recent U.S. Government interagency report indicates that, on average, there have been 4,000 daily ransomware attacks since early 2016 – a 300-percent increase […]

Does Your Business Continuity Plan Include UC?

Communication services are the lifeblood of any business where keeping in touch with clients, prospects and employees is critical to maintaining operations. You can’t have good business communication without staff either which is why you might also need to look into the best PEO in California or in your location to see if this might […]

Tips For Improving Contact Center Management

Contact centers are at the heart of customer satisfaction. Effectively managing these vital customer interactions can be a game changer in terms of revenue and brand loyalty. By offering superior, personalized and flexible customer experiences, you ensure the best for both your business and your customers. 13% OF CUSTOMERS WHO ARE DISSATISFIED WILL TELL 20 […]

How Cloud Phone Systems Provide Time-Saving Solutions For IT Managers

Written by Pam Bednarczyk, Content Marketing Manager | November 09, 2016 With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of the world, even one extra […]