Global CTI Receives ShoreTel Customer Experience Award

Share This

Global CTI Rated “World Class” in Customer Satisfaction by Independent Source

Bakersfield, California, May 1, 2014 – Global CTI  today announced it has earned a ShoreTel® partner customer experience award. ShoreTel, the leading provider of brilliantly simple phone systems and unified communications solutions, recently announced award recipients for the first half of the partner year (October 2013 through March 2014), and Global CTI was honored as a customer satisfaction achiever in its Champion Partner program.

“We are honored to receive this award for world class customer satisfaction,” said David Kaiser, President of Global CTI.  “Global CTI has received ShoreTel’s world class customer satisfaction award for seven years running. We take great pride in serving our customers and receiving this award validates our mission.”

ShoreTel partners specialize in delivering ShoreTel’s solutions portfolio and training and supporting end-customers. They have expertise in disciplines such as LAN, WAN, call center, voice and data application integration. ShoreTel and its partners share the same goals in delivering UC solutions that improve communication and collaboration, with superior levels of customer care and satisfaction at a low total cost of ownership.

The partner customer experience award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 55+ as measured by an independent third party.

“We’re pleased to acknowledge Global CTI and their achievement in customer satisfaction,” said David Petts, senior vice president of worldwide sales at ShoreTel. “Global CTI exemplifies the best in delivering our innovative products and leading business solutions to ShoreTel customers.”

About Global CTI
For over 30 years, Global CTI has been dedicated to providing the highest quality and most intuitive communications solutions for its many clients. The company features a proprietary implementation approach for unified communications that works equally well for businesses and organizations of all sizes and industries. With a strong regional presence and unmatched customer satisfaction, there’s no question that Global CTI is worth looking into for business communications solutions.

About ShoreTel, Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit

# # #

ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

For Immediate Release

Press Contact:
Global CTI
Mickey Mello, Marketing Director
5329 Office Center Ct., Suite 200
Bakersfield, CA 93309
1-800-366-1711 x3736


Related Blogs

  If you don’t have one already, there’s a good chance that...
  At its core, a firewall acts as a barrier between a...
How Does Teams Play In Today’s Evolving Work Environments? Increasing pressures on...
Mitel Product Updates for UCaaS When Mitel announced its strategic partnership two...
  Penetration testing is typically run by human penetration testers while vulnerability...
  Endpoint protection involves all the practices, protocols, tools, and teams involved...

Join Our Newsletter & Learn

Get our latest content delivered to your inbox.