Global CTI recognized by ShoreTel for 99.5% Customer Satisfaction rate
Bakersfield, Calif. – October 26, 2011 – Global CTI Group, a 2011 inductee into the ShoreTel Circle of Excellence and a leader in business communications solutions, received a letter of recognition from ShoreTel’s Customer Care division detailing the achievement of a 99.5 percent Customer Satisfaction rate for the reporting period of July 1,2010 through June 30, 2011.
“We are pleased to once again be recognized by ShoreTel for having very high customer satisfaction levels,” said David Kaiser, President and CEO of Global CTI, “This is an important award for Global CTI because the results are all determined by a third party evaluation of customer experience solicited by ShoreTel.”
As Global CTI continues to be a worldwide leader in ShoreTel sales and implementation, being recognized with such high marks for ShoreTel customer care only further reiterate the company’s dedication to its clients.
“Customer satisfaction is a cornerstone value to our corporate mission of achieving maximum ROI for our clients through engineering, implementing, and supporting the best and most appropriate client communications solutions,” said Kaiser.
Global CTI Group is a business communications solutions provider headquartered in Bakersfield, California, with an office in Irvine, and numerous virtual sales and engineering offices throughout the state of California. Global CTI works tirelessly in the best interest of our clients to provide them with solutions that are easy to manage, simple to use and enable organizations of any size to seamlessly integrate all communications – voice, data, video, messaging – with their business processes.
Marketing Communications Assistant, Global CTI Group