Mitel/ShoreTel Support

You have a large investment in your phone system and it’s critical that your voice partner helps you get the most ROI from that investment. Think of the time you might reinvest in your business, knowing common system updates and user issues are being managed by someone you trust.

As a Mitel-certified Gold Partner, Global CTI has combined Mitel’s software assurance with our Global-365 Harmony Support so every user in your organization has 24/7 access to our remote help desk. Timely maintenance such as software installation updates and backups of the MiVoice Connect Database are also managed for you, along with Global’s emergency 24/7/365 access to an engineer when needed.

Global CTI has been a long-standing partner with ShoreTel prior to Mitel taking command of the brand, and we understand many legacy ShoreTel systems are still going strong. Our technicians are highly trained to provide you with efficient and knowledgeable service when needed including hardware and software troubleshooting. Just give us a call to see what we can do for your voice system!

As a Mitel-certified Gold Partner, Global CTI is here to provide advice and training whenever your business is considering a change. Based on your business objectives, we can recommend upgrading or replacing your existing Mitel system with enhancements to help your team move forward with optimal productivity.

We also offer comprehensive support using our Harmony Help Desk and Implementation service.

Preventative Maintenance: Rest easy knowing that preventative measures like routine systems tests, inspections, data backup, battery tests, diagnostics, and filter cleaning and replacement are being executed to keep everything working as it should, without any disruption to your workday. Not only will our professional tune-ups extend the life of your investment, it also allows Global CTI to detect potential issues in your system and fix them before you even notice them.

On-Call Support: Don’t get frustrated. Don’t hit reset. As a communications company, we know it’s important to be accessible when you have an issue, regardless of the time of day (or night). Our California-based support team is standing by 24/7 to help resolve issues as quickly as possible. In fact, we guarantee we will respond to emergencies in two hours or less which provides you with the peace of mind that we will be there to help when you need us.
Communicating with your Phone Company: You’ve probably experienced the “hot potato” routine if you’re trying to track down where an issue originates between your network and local phone provider. With Global CTI on your side, if we discover that a problem you have reported relates to your local telephone company or carrier, we will work with them to ensure the issue is resolved more quickly. We don’t pass the buck, we get the problem solved.

Mitel/ShoreTel Support

Certified Mitel/ShoreTel Partners

Keep Your Mitel/ShoreTel Voice System Working in Perfect Harmony

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