How-to Videos | Global CTI

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At Global CTI, we’re here to help your business be better.

One of the ways we do that is by providing helpful, how to videos to show you how to quickly and easily resolve common technology issues. Browse our How-to-Video resource list to get the help you need. If you can’t find what you’re looking for, check out our FAQ section or contact our Technical Help department.

How-to Videos

Screen Pops

Our expert, Jenise Anderson, will guide through how you can send executable commands to your Customer Relationship Management System (CRM), so when an agent answers a client’s call, the agent will automatically have client information present on their computer. Learn how screen pops work and why screen popping your client’s information to your agents helps create a personal experience for your clients.


How do I know I’m a Contact Center?

Our expert, Jenise Anderson, will guide you through the signs that your organization needs Contact Center Technology. Technology in communications has continued to grow over the years. Most companies don’t know that they could utilize contact center technology to greatly improve the efficiency of their business. Whether it is 5 agents or 500 agents, the routing can be just as complex. Whether you want to send out automated appointment reminders for a doctor’s office or set up automated call-in payment system, you may need contact center technology and not even know it.


Integrate your Phone System and CRM

Our expert, Jenise Anderson, will guide you through how phone system and CRM integration can improve your efficiencies, customer service, and specialized treatment of your client’s calls, emails, and interactions when they’re attempting to reach your company. Find out how you can integrate your phone system with your Customer Relationship Management System (CRM) to route calls, emails and interactions to assigned representatives, by territory, by product line and at the same time, screen pop your client’s information to your agents to create a personal experience for your clients.

Let’s Talk! Contact Global CTI Today.