|The market for unified communications continues to grow yearly. In fact, the International Data Corporation (IDC) predicts that by the year 2016, the UC market will reach $38 billion. Though UC has been around for years, it was slowed, because companies thought the technology was too complex. However, with more people using an increasing number of mobile devices and technology in the workplace, BYOD solutions are becoming more widespread, and businesses are seeing the value of unified communications.
ShoreTel recognized the need for uncomplicated UC solutions, and so they began to develop their products and software for companies so that UC could be widely used by all businesses of all sizes, and by people with limited technology skills.
Rich Costello, a senior research analyst at IDC, talked about a major oil field logistics and products vendor in Texas and their need for an easy-to-use UC system that would enable their company to become more efficient. Costell said in an article published by eWeek that the company needed “a unified communications platform that could bring together the disparate communications methods – from voice-over IP, to instant messaging, to audio conferencing – and manage it all from one central console.” He also said that Flortek needed “a system that enabled collaboration any time, from anywhere, and on any device.” After examining UC offerings from competitive companies like Cisco and Microsift, Florteck eventually chose ShoreTel for their simple and easy-to-use UC solutions.
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