Browse our resources and discover illustrations of our demonstrated capabilities, helpful How To Videos, more information about the features and functionality of specific solutions, where to access technical help and answers to our most frequently asked questions.
ShoreTel User Training
End User Training
Our brilliantly simple solution was built from the ground up, making it easy to manage and use. That same philosophy applies to our End User training offerings for ShoreTel customers.
Dig in. See our solutions in action and learn more about our services with these case studies and data sheets.
GCTI Gets Citrus College Up and Running
After unexpected flooding damaged Citrus College’s communications infrastructure, Global CTI got the school’s phone system back on fast. See for yourself why Citrus College’s Network Central Computing and Telecommunications Supervisor, Leigh Buckwald says, “Global CTI has been the most efficient and well organized vendor I have worked with in my 25 years here at Citrus College.”
A: Call us at (800) 854-4242 or Email our Client Care Team at email@example.com “Closed Loop” ticketing will be activated at the time of your call which allows our Client Care Team to track your requests and ensure the highest level of responsiveness.
A: Call us at (800) 854-4242 and an afterhours voicemail is available during non-business hours. Customers have the option of leaving a message requesting next available dispatch, or in an emergency, pager notification to the on-call Technician.
A: If you request Emergency pager notification to the Technician on-call, we will typically respond within 30 minutes. We have a back-up system of engineers and technicians who are on call to ensure prompt service. Note: After hours charges for responses during non-business hours will apply in all cases except for those Clients who have afterhours coverage specified in their SLA.
A: Call us at (800) 854-4242 or Email our client Care Team at firstname.lastname@example.org. Please be prepared to provide details to the Client Care Representative regarding the nature of the changes needed, including any time of day restrictions for completing work.