ShoreTel Server and Client Upgrade Paths for Release 12.2

ShoreTel Server and Client Upgrade Paths for Release 12.2 single-step from 10 to 12.2 single-step from 10.1 to 12.2 single-step from 10.2 to 12.2 single-step from 11 to 12.2 single-step from 11.1 to 12.2 single-step from 11.2 to 12.2 single-step from 12 to 12.2 IMPORTANT: Older servers and clients can be upgraded to ShoreTel 12.2 […]

ShoreTel Upgrade Paths from prior Release 8.1 to 12.2

ShoreTel Upgrade Paths from prior Release 8.1 to 12.2 The last ShoreTel Daily Factoid explained the single step process from software release 10.x and 11.x directly to release 12.2 The following explains an overview of the process to take an older release 8.1 or 9.x up to release 12.2   Older software releases require an […]

ShoreTel 12.2 support added for Microsoft Internet Explorer 9

Internet Browser: IE 9 Support Windows Internet Explorer 9 support is added. Browser Support Summary ShoreWare Director Windows Internet Explorer 8.0 Windows Internet Explorer 9.0 ShoreTel Communicator for Web Safari 4.0 on Macintosh Windows Internet Explorer 8.0 Windows Internet Explorer 9.0 Firefox 3.6 on Windows and MAC OS ShoreTel Web Conferencing      Safari 4.0 on […]

Global CTI featured in media for participation in workplace wellness program

Global CTI Group, a leader in innovative business communications solutions, was featured in a story about business participation in a healthy work site employee wellness program through a recently secured Federal grant. David Kaiser, Global CTI President, was featured in a news story by Bakersfield NBC-affiliate KGET Channel 17 detailing this new program meant to […]

ShoreTel Instant Messaging on SA-100

ShoreTel Daily Factoid – ShoreTel Instant Messaging (IM) Service ShoreTel 12 allows organizations to deploy ShoreTel Instant Messaging (IM) Service through the installation of the Service Appliance 100. The IM service provides secure, corporate Instant Messaging to ShoreTel users using ShoreTel Communicator as well as through the use of third party IM Extensible Messaging and […]

NEC End-Of-Life Systems Warning

Did you know that NEC has announced the End-of-Life for the 2400, 2000, and IPK product lines? This means that NEC is no longer manufacturing these products and they will no longer support any of these product lines. Within the last month we have received calls from three organizations that currently utilize NEC phones systems […]

SA-100 Audio Conferencing, Web Conferencing, and Instant Messaging Services

Service Appliance 100 (SA-100) The SA-100 is entirely managed from the ShoreWare Director and runs on a Linux operating system. Its upgrades are accomplished via the network from the Headquarters Server in the same method as the ShoreTel Voice Switches. The SA-100 is a sealed appliance, optimized for resiliency and security, capable of running services. […]

ShoreTel SBE VMware vSphere

ShoreTel 12. Introduced support for Small Business Edition (SBE): VMware vSphere SBE Enhancements ShoreTel system type (SBE or EE) is displayed in Director on Navigation panel and Licenses page. External SIP FAX servers can be configured in Director. SBE is validated on VWware with WS 2008 R2 64-bit NOTE This enhancement is for customers providing […]

ShoreTel Communicator Windows Interface Enhancements

ShoreTel 12.1 added Contact Center Agent Interface Enhancements for the Communicator for Windows. Communicator for Windows Enhancements Toolbar showing Contact Center status information at all times is added Color coding scheme designating Agent status is added Release with/without code is clarified Wrap-Up with/without code is clarified Contact Center Toolbar Status Indicator A toolbar showing the […]

ShoreTel Communicator for MAC

Overview ShoreTel 11 introduced ShoreTel Communicator for Web, offering Mac users the opportunity to use Communicator via a web browser, but not in a native Mac application. ShoreTel 12 introduces the ShoreTel Communicator for Mac. Feature Description Communicator for Mac is a native Mac OS X application, which offers the features available through the Communicator […]