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Tag Archive: Managed IT

Distributed Voice Servers

ShoreTel – Distributed Voice Servers Overview The ShoreTel system supports not only distributed call control, but also distributed voice application servers. Distributed servers are extremely valuable for two purposes: • Reducing WAN bandwidth by providing local voice mail and auto-attendant services • Increasing the scale of the system  …

ShoreTel Call Control Feature – Silent Coach

ShoreTel Call Control Feature – Silent Coach The Call Control feature Silent Coach was added in ShoreTel release 9.1. Silent Coach is a client feature that lets a user (the initiator) intervene in another user’s active call and communicate with that user (the recipient). The initiator can speak to…

Blocking Inbound Calls based on Caller ID

Blocking Inbound Calls based on Caller ID There are instances when users would like to block certain callers from calling them, only to send them to voicemail or not answering the call.ShoreTel has a couple of options for blocking callers based on their Caller ID. There are two options…

Professional Communicator – Video Bandwidth

Professional Communicator – Video Bandwidth Background: Personal Communicator The Personal Communicator comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop. Professional Communicator The Professional Communicator offers advanced features such as instant messaging, softphone, personalized call…

ShoreTel 12 adds support for Video Between ShoreTel Systems

ShoreTel 12 adds support for Video Between ShoreTel Systems Background: The ShoreTel Professional Communicator allows for peer to peer video calls between users within the same ShoreTel System. Feature Enhancement In ShoreTel 12, existing video call functionality is expanded to allow person-to-person video between two ShoreTel users, each in…

ShoreTel and PSTN Failover

ShoreTel Daily Factoid – PSTN Failover PSTN (Public Switches Telephone Network) failover allows for calls to be placed out of the PSTN in the event of a WAN link outage, or if the inter-site bandwidth has been exceeded. PSTN failover is a backup to internal and transferred calls in…

ShoreTel Professional Services – Integrated Applications Catalog

ShoreTel Professional Services – Integrated Applications Catalog ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) and help increase the return on investment from both the ShoreTel UC system and the customer’s existing business applications. By effectively integrating with…

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