ShoreTel Workgroup Queue Handling – Estimated Wait Time

ShoreTel Workgroup Queue Handling – Estimated Wait Time ShoreTel Workgroup Queue Handling lets you enable the feature to play an announcement to the callers of how much time is left in queue. This is a simple checkbox in the Queuing steps of the Workgroup. “Announce Estimated Wait Time” (See below)   The Estimated Wait Time […]

Distributed Voice Servers

ShoreTel – Distributed Voice Servers Overview The ShoreTel system supports not only distributed call control, but also distributed voice application servers. Distributed servers are extremely valuable for two purposes: • Reducing WAN bandwidth by providing local voice mail and auto-attendant services • Increasing the scale of the system   Even though there are multiple servers, […]

ShoreTel Call Control Feature – Silent Coach

ShoreTel Call Control Feature – Silent Coach The Call Control feature Silent Coach was added in ShoreTel release 9.1. Silent Coach is a client feature that lets a user (the initiator) intervene in another user’s active call and communicate with that user (the recipient). The initiator can speak to the recipient and listen to all […]

Blocking Inbound Calls based on Caller ID

Shoretel Mitel Graphic

Block Inbound Calls based on Caller ID There are instances when users would like to Block Inbound Calls based on Caller ID and send them to voicemail. There are two options available for the ShoreTel system to block calls based on Caller ID. Personalized Call Handling ShoreTel Professional Services – Nuisances Call Handler Option 1: […]

Professional Communicator – Video Bandwidth

Professional Communicator – Video Bandwidth Background: Personal Communicator The Personal Communicator comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop. Professional Communicator The Professional Communicator offers advanced features such as instant messaging, softphone, personalized call handling and high quality video. The […]

ShoreTel 12 adds support for Video Between ShoreTel Systems

ShoreTel 12 adds support for Video Between ShoreTel Systems Background: The ShoreTel Professional Communicator allows for peer to peer video calls between users within the same ShoreTel System. Feature Enhancement In ShoreTel 12, existing video call functionality is expanded to allow person-to-person video between two ShoreTel users, each in separate ShoreTel systems. With ShoreTel 12, […]

ShoreTel and PSTN Failover

ShoreTel Daily Factoid – PSTN Failover PSTN (Public Switches Telephone Network) failover allows for calls to be placed out of the PSTN in the event of a WAN link outage, or if the inter-site bandwidth has been exceeded. PSTN failover is a backup to internal and transferred calls in the case of a WAN outage. […]

ShoreTel Professional Services – Integrated Applications Catalog

ShoreTel Professional Services – Integrated Applications Catalog ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) and help increase the return on investment from both the ShoreTel UC system and the customer’s existing business applications. By effectively integrating with current business processes, these applications can help increase employee […]

ShoreTel VPN Concentrator and associated VPN phones

ShoreTel VPN Concentrator and its associated VPN phones The ShoreTel VPN Concentrator and VPN IP phones was introduced to the ShoreTel product line in software release 8.1 The VPN Phone is a ShoreTel feature that provides secure audio communications for ShorePhones located remotely from ShoreGear switches through open VPN SSL tunnels. Use of a ShoreTel […]

ShoreTel Server and Client Upgrade Paths for Release 12.2

ShoreTel Server and Client Upgrade Paths for Release 12.2 single-step from 10 to 12.2 single-step from 10.1 to 12.2 single-step from 10.2 to 12.2 single-step from 11 to 12.2 single-step from 11.1 to 12.2 single-step from 11.2 to 12.2 single-step from 12 to 12.2 IMPORTANT: Older servers and clients can be upgraded to ShoreTel 12.2 […]