Analyzing the Different Features Offered by UCaaS Providers
We’ve all had a frustrating experience with poorly executed company communications. Salesforce reported that 48% of customers switched brands for better customer service. Effective communication is necessary for cultivating strong community relationships, promoting understanding, and keeping a good reputation. That’s why Unified Communications as a Service (UCaaS) is such an exciting technology for businesses to […]
VoIP Telephony Top 10 in 2023
VoIP telephony (voice over internet protocol) is fast becoming the preferred communications solution compared to traditional phone systems. While some might choose a softphone, the software desktop phone that can be installed on a laptop, desktop or mobile to make phones over the internet, investing in dedicated hardware is also beneficial. But the market is […]
VoIP Vs. Traditional Phone Systems
As businesses continue to innovate and evolve in the wake of the pandemic and look for tools that support continuity and growth, VoIP telephony (voice over internet protocol) is fast becoming the preferred communications solution compared to traditional phone systems. A VoIP vs. traditional phone system relies on the technology that sends calls as digital […]
ShoreTel Workgroup Queue Handling – Estimated Wait Time
ShoreTel Workgroup Queue Handling – Estimated Wait Time ShoreTel Workgroup Queue Handling lets you enable the feature to play an announcement to the callers of how much time is left in queue. This is a simple checkbox in the Queuing steps of the Workgroup. “Announce Estimated Wait Time” (See below) The Estimated Wait Time […]
Distributed Voice Servers
ShoreTel – Distributed Voice Servers Overview The ShoreTel system supports not only distributed call control, but also distributed voice application servers. Distributed servers are extremely valuable for two purposes: • Reducing WAN bandwidth by providing local voice mail and auto-attendant services • Increasing the scale of the system Even though there are multiple servers, […]
ShoreTel Call Control Feature – Silent Coach
ShoreTel Call Control Feature – Silent Coach The Call Control feature Silent Coach was added in ShoreTel release 9.1. Silent Coach is a client feature that lets a user (the initiator) intervene in another user’s active call and communicate with that user (the recipient). The initiator can speak to the recipient and listen to all […]
Blocking Inbound Calls based on Caller ID
Block Inbound Calls based on Caller ID There are instances when users would like to Block Inbound Calls based on Caller ID and send them to voicemail. There are two options available for the ShoreTel system to block calls based on Caller ID. Personalized Call Handling ShoreTel Professional Services – Nuisances Call Handler Option 1: […]
Professional Communicator – Video Bandwidth
Professional Communicator – Video Bandwidth Background: Personal Communicator The Personal Communicator comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop. Professional Communicator The Professional Communicator offers advanced features such as instant messaging, softphone, personalized call handling and high quality video. The […]
ShoreTel 12 adds support for Video Between ShoreTel Systems
ShoreTel 12 adds support for Video Between ShoreTel Systems Background: The ShoreTel Professional Communicator allows for peer to peer video calls between users within the same ShoreTel System. Feature Enhancement In ShoreTel 12, existing video call functionality is expanded to allow person-to-person video between two ShoreTel users, each in separate ShoreTel systems. With ShoreTel 12, […]
ShoreTel and PSTN Failover
ShoreTel Daily Factoid – PSTN Failover PSTN (Public Switches Telephone Network) failover allows for calls to be placed out of the PSTN in the event of a WAN link outage, or if the inter-site bandwidth has been exceeded. PSTN failover is a backup to internal and transferred calls in the case of a WAN outage. […]