A new way of scaling your business needs is here.
Scalable and affordable CCaaS solutions for agile business.
Fast-growing organizations are realizing the need for enhanced and proactive customer engagement experiences. But how do you staff your service department based on variable demands in volume surges, seasonality, or the effects of a global pandemic? The capital outlay for technology and staff could be insurmountable for many small to medium-sized businesses. The CCaaS – or Contact Center as a Service – software model plays an important role in providing your business with an affordable option.
A new way of scaling your business needs is here.
Why choose CCaaS as your customer experience solution?
Global CTI’s flexible communications solutions for contact centers and cloud, onsite, and hybrid UC voice environments eliminate complexity, reduce costs, and improve your business productivity. We maintain, upgrade and troubleshoot so you can focus on delivering the best experience possible to your audience. Every Global CTI customer has access to multiple providers that we have pre-qualified as responsible and qualified business solutions, and you won’t have to worry about contracting directly.
Contact Center Buyers Guide
As we partner with you on your CCaaS discovery, you’ll be assigned a Global CTI Technical Alignment Manager (TAM) who becomes fully invested in your business – and always available through our 365-day, 24/7 real customer support center. Their loyalty is to YOUR BUSINESS – not the technology provider you choose. Should there be any technical issues before, during, or post-installation of your CCaaS solution, your TAM will advocate to have your issues resolved quickly and to your complete satisfaction.
Global CTI technicians are fully certified with all UCaaS and CCaaS providers to ensure your business is up and running – and stays that way – without disruption of service. There’s no learning on the job or training when GCTI is on scene!
