Contact Center Services

Scalable and affordable CCaaS solutions for agile business.

Customer Experience

Customer Experience for Modern Operation

Fast-growing organizations are realizing the need for enhanced and proactive customer engagement experiences. But how do you staff your service department based on variable demands in volume surges, seasonality, or the effects of a global pandemic? The capital outlay for technology and staff could be insurmountable for many small to medium-sized businesses. The CCaaS – or Contact Center as a Service – software model plays an important role in providing your business with an affordable option. 

Affordable CCaaS Options

A new way of scaling your business needs is here.

Why choose CCaaS as your customer experience solution?

  • Scalability. Add and adjust seats based on market, seasonal, or business demands.
  • Affordable. CCaaS is an investment expense with no large capital outlay. There’s even a pay-as-you-go model.
  • Simple testing. Try new applications and functionality without investing more money or relying on your overly stretched I.T. team to implement.
  • Fast recovery. When a natural disaster or human error occurs, CCaaS features optimal redundancies to deliver little or no downtime so you can keep working and serving your customers.
  • User-friendly data analytics. Along with security, real-time data in an easy-to-understand dashboard allow leaders to run their business at optimal levels and adjust when necessary.
  • Seamless integrations. The right CCaaS solution will seamlessly bridge your business CRM, APIs, VOIP, and other ancillary platforms.
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Global CTI’s flexible communications solutions for contact centers and cloud, onsite, and hybrid UC voice environments eliminate complexity, reduce costs, and improve your business productivity. We maintain, upgrade and troubleshoot so you can focus on delivering the best experience possible to your audience. Every Global CTI customer has access to multiple providers that we have pre-qualified as responsible and qualified business solutions, and you won’t have to worry about contracting directly.

flexible communications solutions
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Contact Center Buyers Guide

The Global Difference

As we partner with you on your CCaaS discovery, you’ll be assigned a Global CTI Technical Alignment Manager (TAM) who becomes fully invested in your business – and always available through our 365-day, 24/7 real customer support center. Their loyalty is to YOUR BUSINESS – not the technology provider you choose. Should there be any technical issues before, during, or post-installation of your CCaaS solution, your TAM will advocate to have your issues resolved quickly and to your complete satisfaction.

Global CTI technicians are fully certified with all UCaaS and CCaaS providers to ensure your business is up and running – and stays that way – without disruption of service. There’s no learning on the job or training when GCTI is on scene!

8x8 UCaaS and CCaaS accredited seal

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XCaaS eXperience-8x8 CITE 2023

Contact Center / Buyers Guide