Reaching the Summit for Voice & SMS Apps

Global CTI is proud to announce it is a ShoreTel Summit Solution Partner!
GLOBAL CTI CUSTOM SOLUTIONS
Global CTI provides your organization with customized applications that ensure you are optimized for reliability, flexibility and growth.  We utilize the ShoreTel Summit Platform to develop solutions that help you meet your goals.  Our process…

HOW AI WILL CHANGE WORKPLACE COMMUNICATIONS

Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace.

Such emerging technologies are creating intriguing opportunities, ushering in an environment where virtual robots, voice assistants and robotic process automation (RPA) will work alongside humans to streamline both operations and…

7 Best Practices to Optimize Contact Center Efficiency

Consumers have more options to reach customer service than ever before, but how does this impact your contact center’s efficiency? More channels can mean greater complexity, which in turn could translate into delayed response times, more abandoned calls and lower customer satisfaction.

While today’s customers have more ways to interact…

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