Delivering a Total Experience

In today’s world, integrated communications play a vital role in everyday situations across medical communities. The latest trend to deliver a total experience crosses patient, employee, user and integrated digital channels that ensure a fully connected and sustainable culture, founded on people, supported by technologies.

Transformative business practices begin with identifying human-centric experiences that empower patients to seamlessly access care when they need it and take control of their wellness in coordination with their clinical care team. Medical provider CIOs are tasked with creating these access paths through digital and non-digital customer and employee experiences, where both patients and clinicians enjoy greater engagement with each other, and greater satisfaction and loyalty to the organization. 

Today’s modern digital architecture allows for these gains, but how does the process begin? Who should be involved? What foundational communications solution drives current experiences, and is it something that can be adapted or exchanged in favor of greater mobility, flexibility and enhanced collaboration between patients and staff?

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Healthcare Total Experience Integrated technologies

Transformative Technology

While technology never stops evolving, it can be challenging to stay on top of the latest trends. Healthcare providers have undergone substantial business transformations in recent years and are looking for new digital capabilities to help recover revenue and improve efficiencies. Integrated technologies can also greatly reduce workloads on clinical and administrative personnel, as pressure due to staffing shortages, treatment backlogs, and patient demands continues to increase. 

Medical providers must make smart IT platform investments that help sharpen their organization’s care, insight, profitability and compliance demands to enable the organization to survive and thrive. Finding a managed services provider (MSP) to alleviate the day-to-day strain is critical to help the internal IT team focus on emerging technology demands and improve the total experience for all stakeholders. And having a partner who can help evaluate and recommend new solutions based on your organizational needs and funding streams is a valuable asset for any provider, large or small.

A Partner You Can Trust

If you’re looking for a true technology partner who understands the modern challenges, opportunities and business KPIs within the Healthcare industry, you’ve found them. Global CTI’s core business is within public and private healthcare sectors. Our healthcare customers stretch across California from Redding to Calexico, and beyond to national providers.

We have invested heavily in Healthcare as a core vertical market. The strength of Global CTI is our ability to deliver solutions on budget and on time. Our structure includes dedicated installation teams, each with a project manager, a 24×7 California-based client support department, and a lean management structure that enables us to stay nimble and responsive to our customers.  Our operations team includes 25 people with a multitude of technical certifications, all focused on understanding and supporting your organization’s objectives.

Solutions for Medical Providers

Compliance means many things to many industries but nowhere is it more important than Healthcare. Global CTI is certified with the Compliancy Group, and we partner with them to deliver best-in-class digital solutions that address HIPAA Privacy Rules, Security Rules, and Breach Notification Rules. These Rules regulate the use and disclosure of Protected Health Information (PHI) held by healthcare clearinghouses, employer-sponsored health plans, health insurers, and medical service providers that engage in certain transactions that potentially disclose an individual’s health status, provision of health care, or payment for health care.

Harmony UCaaS Cloud Voice logo

Global CTI provides voice solutions to our Healthcare customers from leading voice providers Mitel, RingCentral, and 8×8. We manage over 60,000 voice endpoints for customers in California alone. Our unified voice solutions are fully compliant with Kari’s Act and the Ray Baum Act for E-911 regulations, and our cloud solutions provide integrated communications that engage users through voice, text, chat and video, all on demand and using secure channels. When you combine renowned Gartner® proven industry voice leaders with Global CTI’s wrap-around implementation and world-class service, your organization’s communications will work in perfect Harmony. 

Time saves lives. Activate is one of the most robust public safety solutions on the market, powered by the nation’s leading 911 communications provider, Intrado. It helps medical campuses comply with Joint Commission updated workplace violence prevention standards, which require hospitals to have a workplace violence prevention program developed by a multidisciplinary team.  Global CTI currently provides coverage for over 75,000 users across California, with ENS solutions compliant with The Clery Act, NFPA, ADA, Executive Order 13407 and the California Building Code. Activate offers a comprehensive set of tools to help hospitals and medical facilities prevent, prepare for, respond to, and recover from almost any kind of safety threat and the solution integrates with 99% of existing facility hardware.

For the twelfth year in a row, healthcare saw the costliest cybersecurity breaches among all industries with the average cost reaching $10.1 million per breach — up nearly $1 million from 2021, according to IBM’s 2022 Cost of a Data Breach report. Any IT director, manager or technician would agree that every minute spent managing IT infrastructure leaves less time to devote to what really matters – supporting your staff, patients and constituents while ensuring a secure network. Leave network data management to the specialists at Global CTI, and leverage all the benefits our 24×7 protection brings to your organization. Our Radiant suite of products ensures tighter cybersecurity across multiple medical campuses, automated workflows, system redundancies, and end-user training to ensure your front line is defended. It also supports HIPAA  with robust regulatory compliance.

Procurement Experts

Global CTI has a strong understanding of the procurement process for larger organizations. We have sold many deals using GSA, Sourcewell, and CMAS  through our vendor partners and currently hold five of our own PEPPM contracts. This makes procurement easier and faster if an organization prefers to avoid a lengthy RFP process.  We are confident that with our technical expertise, ability to deliver impeccable implementation results, and our world-class 24×7 wraparound support, you’ve found the best partner with the widest range of solutions to meet your needs.

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