Our RingCentral Solution

RingCentral Gold Partner Status

We often meet with companies that tell us exactly what they need when it comes to choosing their unified voice communications solution. To their credit, they’ve done their homework and met with several leading providers, sat through demonstrations, read online reviews, called references, and feel confident they have a good handle on the process and know what to expect. As a RingCentral Gold Partner, we couldn’t agree more that RingCentral is a great choice!

Global-365 Support is bundled with each Global CTI installation so every user in your organization has 24/7 access to our help desk. Timely maintenance such as software installation updates and backups are also managed for you, along with Global’s emergency 24/7/365 access to an engineer when needed. 

RingCentral MVP Certified Delivery Partner
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RingCentral Customer Service

Our Gold Partner Status

As a RingCentral Reach™ Gold Partner, Global CTI is among some of the most successful RingCentral partners globally. That means we have the relationships and expertise to smoothly handle your RingCentral migration from start to finish. When it comes to helping you move your communications to the cloud, we are one of the best, and have the experience to design the perfect solution for your needs.

Our engineers are qualified Certified Delivery Partners for RingCentral, and with Global CTI’s world-class wrap-around service platform, are available 24/7 for technical support. There’s no waiting endlessly in call queues, dealing with auto attendants, or difficulty communicating once you’re connected. Our 24/7, 365 California-based support team handles most technical support tickets in 10 minutes or less, even on holidays! Global CTI’s help desk is staffed with certified RingCentral technicians to provide you with the World Class service we are known for.

Microsoft Teams Compatible

Adoption of Microsoft Teams has become widespread, with Microsoft reporting 280 million active users. While Teams has become the go-to platform for video meetings and team messaging, many organizations have discovered its telephony capabilities don’t meet their needs.

RingCentral for Microsoft Teams empowers organizations to continue to leverage Teams message and video while supercharging their telephony with a market-leading cloud business phone. Integrated SMS and fax turn Microsoft Teams into a complete communications hub. Flexible deployment options empower organizations to choose the experience that best serves user and business needs.

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Why Partner with Global CTI?

In addition to our 24/7, 365 customer support that is based in California, we employ true experts in their respective fields. Each engineering and technical staff person understands their defined role within a proven approach developed over the last three decades.

As a corporate directive, our team retains up-to-date certifications with all our trade partners with ongoing training. Most importantly, every Global CTI employee is invested in our customers’ success. Why? Because:

  • We believe that our technical solutions play a critical role in helping keep our customers connected, compliant, and safer under our watch.
  • We are committed to helping our customers and our employees be as successful as possible with our care and support.
  • We do business across California with an agile team that lives where they work, and as such, we strive to maintain our reputation for excellence.
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