Resources

Welcome to our technology resource library!

Browse our resources and discover illustrations of our demonstrated capabilities, helpful How To Videos, more information about the features and functionality of specific solutions, where to access technical help and answers to our most frequently asked questions.

Discover the service behind our 97% customer retention rate. Explore our projects now.

portfolio

GCTI Capabilities Card

See an overview of our solutions and how they enable innovation at work.

 

GCTI 2016 Product and Services Line Card

Get the run down on all of the amazing products and services Global CTI currently offers. Contact us today to start a discussion about which one(s) are right for you.

 

GCTI Emergency Mass Notification Solution Overview

Get the 30,000 foot view of our Emergency Mass Notification Solution integrates with your systems to help make every second count in an emergency situation.

 

Blood Sweat and Tears

Read what Bakersfield Magazine had to say about Global CTI President and Founder, David Kaiser, in this ‘Achievers Series’ feature on our work in the Bakersfield community.

Hands on Help.

 

videos

At Global CTI, we’re here to help your business be better.

One of the ways we do that is by providing helpful how to videos to show you how to quickly and easily resolve common technology issues. Browse our How-to-Video resource list to get the help you need. If you can’t find what you’re looking for, check out our FAQ section or contact our Technical Help department.

Screen Pops

Our expert, Jenise Anderson, will guide through how you can send executable commands to your Customer Relationship Management System (CRM), so when an agent answers a client’s call, the agent will automatically have client information present on their computer. Learn how screen pops work and why screen popping your client’s information to your agents helps create a personal experience for your clients.

How do I know I’m a Contact Center?

Our expert, Jenise Anderson, will guide you through the signs that your organization needs Contact Center Technology. Technology in communications has continued to grow over the years. Most companies don’t know that they could utilize contact center technology to greatly improve the efficiency of their business. Whether it is 5 agents or 500 agents, the routing can be just as complex. Whether you want to send out automated appointment reminders for a doctor’s office or set up automated call-in payment system, you may need contact center technology and not even know it.

Integrate your Phone System and CRM

Our expert, Jenise Anderson, will guide you through how phone system and CRM integration can improve your efficiencies, customer service, and specialized treatment of your client’s calls, emails, and interactions when they’re attempting to reach your company. Find out how you can integrate your phone system with your Customer Relationship Management System (CRM) to route calls, emails and interactions to assigned representatives, by territory, by product line and at the same time, screen pop your client’s information to your agents to create a personal experience for your clients.

END USER TRAINING

Our brilliantly simple solution was built from the ground up, making it easy to manage and use. That same philosophy applies to our End User training offerings for ShoreTel customers.

ShoreTel Connect Cloud User Tutorial

ShoreTel Connect Cloud Administrator Training

ShoreTel ONSITE Training Video

Dig in. See our solutions in action and learn more about our services with these case studies and data sheets.

GCTI Gets Citrus College Up and Running

After unexpected flooding damaged Citrus College’s communications infrastructure, Global CTI got the school’s phone system back on fast. See for yourself why Citrus College’s Network Central Computing and Telecommunications Supervisor, Leigh Buckwald says, “Global CTI has been the most efficient and well organized vendor I have worked with in my 25 years here at Citrus College.”


Hanford Gets Modern Communications Thanks to Global CTI

Read about how GCTI upgraded the City of Hanford’s outdated phone system to a modern communications infrastructure and what makes IT Director for the City of Hanford, Eric Forcey, sing our praises.


Reliability and Cost Savings Take Center Stage at Idyllwild Arts Academy

See how the Idyllwild Arts Academy saved about 75% on its phone system costs by upgrading to a modern phone system with Global CTI.


GCTI 5 Signs Ebook

The Internet has redefined what it means to run a business. See how that change and others, necessitate a modern phone system and discern whether or not your current phone system is up to the task.

faq

FAQs

Get answers to your questions here.

If you can’t find the answer you’re looking for, contact our technical help department.



Q: What’s the best way to request service?

A: Call us at (800) 854-4242 or Email our Client Care Team at support@gcti.com “Closed Loop” ticketing will be activated at the time of your call which allows our Client Care Team to track your requests and ensure the highest level of responsiveness.


Q: How do I request service after hours or on weekends?

A: Call us at (800) 854-4242 and an afterhours voicemail is available during non-business hours. Customers have the option of leaving a message requesting next available dispatch, or in an emergency, pager notification to the on-call Technician.


Q: What happens if I have an emergency after hours?

A: If you request Emergency pager notification to the Technician on-call, we will typically respond within 30 minutes. We have a back-up system of engineers and technicians who are on call to ensure prompt service. Note: After hours charges for responses during non-business hours will apply in all cases except for those Clients who have afterhours coverage specified in their SLA.


Q: Who do I call if I want to add something to my phone system or data network?

A: Call us at (800) 854-4242 or Email our client Care Team at support@gcti.com. Please be prepared to provide details to the Client Care Representative regarding the nature of the changes needed, including any time of day restrictions for completing work.


Q: Can I still request service if I don’t have a support contract?

A: Yes, standard T&M rates apply.


Q: What is the cost for labor if I don’t have a support contract?

A: Our Client Care Team will quote rates to you when you call in for service.


Q: Is the cost for onsite labor different from remote labor?

A: Please review the Exhibit S of your support contract for rate details.


Q: What if I just have a question about my system?

A: Call us at (800) 854-4242.


Q: What is covered under my support plan?

A: Please review the Exhibit S of your support contract for details of benefits.


Q: What is billable under my support plan?

A: Please review the Exhibit S of your support contract for details of benefits.


Q: How do I get my software upgraded?

A: Please review the Exhibit S of your support contract for details of benefits.


Q: How will I know when our support plan is up for renewal?

A: Your Account Manager will contact you 60-90 days from the term date and provide you with a renewal quote.


Q: Can we get refresher training on our system?

A: Yes, call (800) 854-4242 or your account rep.


Q: What are your regular business hours?

A: Regular business hours are 8:00 AM to 5:00 PM Monday through Friday.


Q: How do I reach my Account Manager?

A: Call us at (800) 854-4242 and someone will connect you.


Q: Who do I call about an issue with an invoice?

A: Call us at (800) 854-4242 and someone will connect you with our Accounts Receivable department.

Let’s Talk! Contact Global CTI Today.