Managed Help Desk Services

Gain More Time With Less Worry About Daily Operations

Your internal team only has so many hours in a day and is probably stretched thin already. So when a tech support call comes in from a co-worker, you must switch hats and enter Help Desk mode in seconds to resolve their issue. And we know those calls come in at the most inopportune times when you’re in the middle of something that demands your full attention.

Leverage Global CTI’s expert technical support team to help keep your business systems running smoothly and your staff and clients connected. Your workforce will have one point of contact to receive fast implementation and problem resolution, while you focus on larger projects and ways to become more efficient within budget.

GCTI 24/7 Help Desk

Get Help When You Need It

Companies today are running full bore 24 hours a day. So when help is needed, it doesn’t always happen within standard business hours. Our Help Desk support is delivered 365 days a year, 24/7 from service technicians based in the heart of California.  

Our experience with both voice & data networks means your team can be confident that their issues will be resolved quickly. We understand networks, remote policies, firewalls and numerous other connectivity issues that might influence a user problem, and can troubleshoot until we find a solution. Most remote service tickets are resolved within 10 minutes – but if a field visit is in order, our Help Desk can deploy technicians using a tiered response protocol to deliver help efficiently and quickly.

Global CTI has over 2,500 customers and nearly 10,000 endpoints throughout California. Our corporate office in Bakersfield is home to a full-service Client Care Department along with a Network Operation Center used for managed services.  So when your organization needs help, rest assured our team is just a phone call or email away.

GCTI NPS Score 96

Let's Get You Help!

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