Your internal team only has so many hours in a day and are probably stretched thin already. So when a tech support call comes in from a remote worker or premise-based staffer, it’s difficult to drop everything to resolve their issue. And we know those calls come in at the most inopportune times when you’re in the middle of something that demands your full attention.
Leverage our expert technical support team to help keep your business systems running smoothly and your staff and clients connected. Your workforce will have one point of contact to receive fast implementation and problem resolution, while you focus on larger projects and ways to become more efficient within budget.
Global CTI has over 2,500 customers and nearly 10,000 endpoints throughout California. Our corporate office in Bakersfield is home to a full-service Client Care Department along with a Network Operation Center used for managed services.
When help is needed, it doesn’t always happen within standard business hours (whatever those are these days). Our Help Desk support is delivered 365 days a year, 24/7 from service technicians based in California.
Our experience with both voice & data networks means your team can be confident that their issues will be resolved quickly. Most service tickets are resolved within 10 minutes!