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12 Call Center KPIs to Track for Customer Success

Analyzing call center key performance indicators (KPIs) is imperative when assessing the effectiveness and efficiency of a call center. While it is clear to most call center managers and decision-makers that they need to analyze call center KPIs, what is often not so clear is which contact center metrics to measure…

How to Immediately Improve Your Customer Service

A loss of consumer confidence can permanently derail your business growth plans. Consider these statistics about how to convert the effects of unhappy customers into losses in terms of actual dollar values as well as the prominent role customer service now plays in business today.

91% of unhappy customers…

5 Reasons Your Customers Hate Calling You

Click here to register for a webinar to learn how to improve your customers’ experience when they call you.
Phone calls are essential to customer service.  37% of customers would choose phone conversations with a live agent over any other channel if they want to get a problem solved quickly. …

It’s All About the Discovery Session

If you have a contact center and you know you need help, but don’t have a defined need, budget or timeline – that’s ok.  The reason that shouldn’t concern partners like Global CTI is because for many organizations, we help you figure it all out in our Discovery Session. …

10 Reasons Companies are Moving Communications to the Cloud Today

 

There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses…

Redefining Good

AMIGO Managed Services by Global CTI redefines what “good” should look like.  We expand the definition of IT and help you realize maximum efficiency and performance out of your network and applications.  AMIGO ensures that you are better equipped to manage your technology costs and results.
Here is one example…

5 Managed Service Myths Busted

Source:  www.burwood.com

The term “Managed Services’ has become somewhat ubiquitous when describing services provided by an outside IT agency. To some, the term is akin to ‘Helpdesk.’ To others it means subscribing to Office365®. In fact, Managed Services means a provider will assume responsibility for providing a defined set of…

6 Hospitality Technology Case Studies You Should See

There are few places that the customer experience (the guest experience) is more important than hotels and hospitality businesses. We’re happy to present visions of the future, but today thought you’d like something a little more immediate and actionable. So here are six concrete examples of real-life hotels and…

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