Analyzing call center key performance indicators (KPIs) is imperative when assessing the effectiveness and efficiency of a call center. While it is clear to most call center managers and decision-makers that they need to analyze call center KPIs, what is often not so clear is which contact center metrics to measure…
A loss of consumer confidence can permanently derail your business growth plans. Consider these statistics about how to convert the effects of unhappy customers into losses in terms of actual dollar values as well as the prominent role customer service now plays in business today.
91% of unhappy customers…
Click here to register for a webinar to learn how to improve your customers’ experience when they call you.
Phone calls are essential to customer service. 37% of customers would choose phone conversations with a live agent over any other channel if they want to get a problem solved quickly. …
If you have a contact center and you know you need help, but don’t have a defined need, budget or timeline – that’s ok. The reason that shouldn’t concern partners like Global CTI is because for many organizations, we help you figure it all out in our Discovery Session. …
There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses…
AMIGO Managed Services by Global CTI redefines what “good” should look like. We expand the definition of IT and help you realize maximum efficiency and performance out of your network and applications. AMIGO ensures that you are better equipped to manage your technology costs and results.
Here is one example…
by RingCentral Team, June 22, 2018
When was the last time you left or retrieved a voicemail?
If you can’t recall, you’re not alone. A survey by eVoice found that just 33 percent of respondents listen to voicemails from business contacts and only 18 percent listen to voicemails from people they…
Click here to download the UCaaS white paper.
Source: www.burwood.com
The term “Managed Services’ has become somewhat ubiquitous when describing services provided by an outside IT agency. To some, the term is akin to ‘Helpdesk.’ To others it means subscribing to Office365®. In fact, Managed Services means a provider will assume responsibility for providing a defined set of…
There are few places that the customer experience (the guest experience) is more important than hotels and hospitality businesses. We’re happy to present visions of the future, but today thought you’d like something a little more immediate and actionable. So here are six concrete examples of real-life hotels and…
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