Customer Service

Our Mission

We are committed to helping our employees and customers be as successful as they can be. Global CTI has created process and controls that enable our company to deliver mission-critical communication solutions to our clients that are second to none. When we are faced with a business dilemma, we simply ask ourselves, “How will our decision help achieve our Mission?” This makes our decision easy: do what is best for our clients and our people.

Our Founder

This is a story about a technology company whose genesis is rooted in a family farm. Our founder, David Kaiser was raised on the outskirts of Bakersfield, California. Hard work and a person’s word were ingrained values at a very young age. Although David wanted to become a farmer, his father encouraged him to experience college and learn about the technology wave that was just beginning. Armed with a bachelor’s in Computer Science, a master’s degree in Business, and an insatiable work ethic, David launched Global CTI from a humble mobile office.

President & CEO, David Kaiser

Our Core Values

  • OUR DISCOVERY PROCESS IS KEY. We don’t have preconceived notions of what you need and we will never push a specific product to meet a quota. 
  • IT’S THE LAST 1% THAT MATTERS MOST. Client satisfaction is the ONLY thing that matters so Global executes flawlessly and to your complete satisfaction. 
  • CLIENT CARE IS OUR BUSINESS. Our work is never done. That’s why we proudly meet or exceed 91% of our SLA metrics.
  • OUR CORE VALUES ARE BASED ON WHAT’S GOOD FOR YOU.  Our 97% client retention rate is hard-earned because we never stop working for our customers.
  • CUSTOMERS ALWAYS WIN. Unexpected challenges can happen on any job. The Global difference is how we push through them with tenacity and diligence so everyone wins and your team comes out looking like champions!
GCTI Mission and Core Values

“I started the business because I had something to offer companies to make them better, and I wanted to create a better life for my family and me. Global CTI exists to help our employees and customers be as successful as they can be, and we accomplish this with a set of core values that I learned on my family’s farm many years ago: Pride (In what we do), A Willingness to Sweep Floors, and Humility (Simple not Flashy). I am surrounded by people who believe in our Mission and Values. We design, install and support integrated communication systems, and we are damn good at it. We persevere when things are tough and always remember that, without our clients and team members, we do not exist.”

                             DAVID KAISER, CEO & PRESIDENT OF GLOBAL CTI

Our Genesis

Scroll to the right to see our complete history.

Global is founded by CEO David Kaiser
Key energy investor is secured
Global becomes Incorporated and known as GCTI
GCTI acquires three NFC interconnects
- Metro Audio in Bakersfield
- Central Telecom in Los Angeles
- KiwiTel in Orange County
ShoreTel partnership launches
GCTI is inducted into the Mitel Circle of Excellence and placed in the Top 10 Shoretel partners in the United States
GCTI Growth
GCTI achieves 250,000 IP endpoints under support
GCTI introduces ACTIVATE Emergency Notification Solution
Radiant MDS
GCTI launches RADIANT Managed Services
Mitel acquires Shoretel and GCTI becomes a Gold Partner
GCTI becomes a RingCentral Partner
GCTI Growth
GCTI achieves 300,000 IP endpoints under support
GCTI introduces AMIGO Unified Communications as a Service
GCTI becomes an 8x8 Partner
GCTI expands into Texas
State of Idaho
GCTI expands into Idaho
GCTI becomes largest Telecor partner in California
State of Arizona
GCTI expands into Arizona
State of Nevada
GCTI expands into Nevada
Late ’90’s
Request a Consultation