Webinar: How do I know I’m a Contact Center?

Our February 19th, 2015 Global CTI Webinar on the topic of “How do I know I’m a Contact Center?”. Join our expert, Jenise Anderson, as she guides through the signs that your organization needs Contact Center Technology! Technology in communications has continued to grow over the years. Most companies don’t know that they could utilize […]

Global CTI Webinar: Screen Pops

Our February 10th, 2015 Global CTI Technical Tuesday Webinar on the topic of Screen Pops. Join our expert, Jenise Anderson, as she guides through how you can send executable commands to your CRM so when an agent answers a client’s call, the agent will automatically have client information present on their computer. Learn how screen […]

Virtual Reality: How to easily establish consistent communications with anyone, anywhere

When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really interesting findings was that respondents believed that half of their employees would be […]