5 Questions to Ask Your Phone Support Vendor

Share This

1.)  How are customers notified of product upgrades and new releases? When new products are released, what is the upgrade process? Will staff be available to support new and existing products?

2.)  Does the company offer product training that’s customized to company needs? To what extent are support services available before and after training?

3.)  What measures do you take to monitor or ensure customer satisfaction?

4.)  Do your support plans include automated reports such as how many people hang up while on hold, dropped calls, wait time, incoming/outbound/international calls, etc.? How often did your carrier circuits drop last quarter?

5.)  Can you help me manage my remote workforce?

If you are not getting adequate answers to any of the questions above, call us. We have answers to all of these questions!

Related Blogs

Bakersfield, Cybersecurity

Let’s not sugarcoat it: executive support can make or break any program...
What is SASE? SASE, or Secure Access Service Edge, is a networking...
While Covid forced many businesses to go remote, there are still many...
The term “Managed Services’ has become somewhat ubiquitous when describing services provided...

CallCenter

The term “call center” today has a diverse meaning, especially in our...
Going off to college is an important milestone for many young people...

Join Our Newsletter & Learn

Get our latest content delivered to your inbox.