Does Your Business Continuity Plan Include UC?
Communication services are the lifeblood of any business where keeping in touch with clients, prospects and employees is critical to maintaining operations. You can’t have good business communication without staff either which is why you might also need to look into the best PEO in California or in your location to see if this might […]
Tips For Improving Contact Center Management
Contact centers are at the heart of customer satisfaction. Effectively managing these vital customer interactions can be a game changer in terms of revenue and brand loyalty. By offering superior, personalized and flexible customer experiences, you ensure the best for both your business and your customers. 13% OF CUSTOMERS WHO ARE DISSATISFIED WILL TELL 20 […]
How Cloud Phone Systems Provide Time-Saving Solutions For IT Managers
Written by Pam Bednarczyk, Content Marketing Manager | November 09, 2016 With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of the world, even one extra […]
5 Ways Cloud Communications can Improve Customer Relationships
It is important for companies to understand something like customer service definition, as this can make or break a business, in terms of customer interaction and their overall experience. Your company prides itself on its stellar customer service. Whether its on boarding new customers or addressing an issue a current customer may be having, your […]
Poorly Optimized Phone Systems Lose Millennial Customers
Written by Chandler Harris, Content Marketing Manager | January 12, 2016 The Millennial generation will soon dominate the workplace. In turn, that’s sure to mean its spending power will rise. Indeed, Accenture predicts that Gen Y will spend $1.4 trillion, representing 30% of total retail sales, by 2020. That, the firm says, means that businesses […]
How Cloud Communications Help SMBs Shine
As a small or mid-sized business (SMBs), no one has to tell you about the expanse of the competitive universe. Now more than ever, whether you’re competing against enterprise giants or the shop around the corner, you must employ all the means necessary to differentiate your business and succeed in the marketplace. Cloud communication solutions […]
3 Critical Reasons To Make SMS Part Of Your Service Mix
For many people, text messaging is nothing more than a simple mobile tool that allows them to quickly communicate in real-time. But for savvy businesses that want to stand out from their competitors, incorporating sms for small business technology into the day-to-day running of your company has the potential to completely revolutionize the state of […]
5 Ways VoIP Can Improve Your Business
VoIP, which is different to SIP (Learn More about why here), has been getting increasingly popular as more companies look to improve their communications and technology. But how can it improve your business? 1. Cutting Costs Moving to a VoIP system like the PBX Phone System will not only cut your long distance charges, but […]
Moving To The Cloud: Why Your Phone System Is A Great Place To Start
Hesitant towards change? Embrace the cloud fully or bit-by-bit with a hybrid phone system. Written by Pam Bednarczyk, Content Marketing Manager | September 07, 2016 Below are four reasons why starting your journey to the cloud via your business communications needs makes sense: 1. You can manage deployments in small groups. For many businesses, the […]
20 Active Shooter and Active Killer Prevention Strategies
20 Active Shooter and Active Killer Prevention Strategies These are the steps your organization should take to increase the chances that a planned attack will be averted. By Michael Dorn · September 15, 2016 Although there are no prevention strategies for active killer-types of attacks that have been proven to work 100 percent of the […]