GCTI – Factoid – ShoreTel 13.2 General Release | Global CTI

GCTI – Factoid – ShoreTel 13.2 General Release


GCTI – Factoid – ShoreTel 13.2 General Release                March 18, 2013

ShoreTel has released software general release 13.2 adding to the feature set of ShoreTel 13.

ShoreTel 13.2 feature Enhancements

Platform Communicator for Windows now supports:


  • Windows 8 Pro/Enterprise, 32-bit, SP1
  • Windows 8 Pro/Enterprise, 64-bit, SP1
  • Communicator for Mac OS support:
  • OS X 10.8 (Mountain Lion)

VMware Support:

– VMware 5.1 is now supported for HQ and DVS servers

Country support:

– Vietnam is now supported when adding a new Site

ShoreTel IP-530 Phone

  • No longer flagged as unsupported during installation/upgrade

Communicator New WebRTC (Google/GIPS) softphone voice engine:


  • Communicator for Windows (replaces legacy SoftPhone engine)
  • Communicator for Mac – NEW!Adds IP softphone for Mac clients with Professional Access License
  • Improved codec support (G.711, G.729, G.722)
  • Improved voice quality on “lossy” IP networks
  • Improved Jitter Buffer
  • Requires Professional Access License

Communicator for Web now supports:

  • MS Internet Explorer v. 10 (Windows)
  • Safari 6 (Mac)
  • Instant Messaging “toaster pop-up” notification changes (Communicator for Windows)
  • If using OCS/Lync for IM server and Enhanced Mobility is enabled, the pop-up changes from a “Message preview” to a “New conversation” notice.

This improved support when using multiple IM clients (e.g. ShoreTel Mobility)

  • Security New “Voicemail Callback” Class of Service added

Enhancements (Also added in 12.3 GA7)

  • SoftPhone Communicator Toolbar “dial” actions are now functional when using Enhancements the SoftPhone (Dial, Barge, Pickup, etc.)
  • TAPI-based third party apps can now initiate calls when using softphone

ShoreTel Communicator for Windows supported OS

  • Windows XP Professional (with SP3) (32-bit version)
  • Windows Vista (Business Edition or Enterprise) with SP2 (32-bit version / 64-bit version)
  • Windows 7 (Professional or Enterprise) with SP1 (32-bit version / 64-bit version)
  • Windows 8 (Professional or Enterprise) with SP1 (32-bit version / 64-bit version)


More information to follow:

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