Professional Communicator – Video Bandwidth | Global CTI

Professional Communicator – Video Bandwidth

Professional Communicator – Video Bandwidth

Background:

Personal Communicator

The Personal Communicator comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop.

Professional Communicator

The Professional Communicator offers advanced features such as instant messaging, softphone, personalized call handling and high quality video.

The Professional Communicator streamlines video calling in just one click to improve collaboration and teamwork. When combined with affordable off-the-shelf webcams, placing high-quality person-to-person video calls is as easy as a phone call.

Video Bandwidth

Which brings us to the topic of bandwidth required for person to person video calls.

There are two type of video resolutions provided:

  • Standard Resolution – Video call uses VGA – 640×480-pixel format
  • High Resolution – Video call uses XGA – 1024×768-pixel format – Requires an additional license for High Resolution

ShoreTel has video codec support, and a parameter to allow inter-site video calls.

ShoreTel supports video calls through an SVC codec. (Scalable Video Codec)

Video Bandwidth Requirements

Video calls require the following bandwidth:

VGA: 600 kbps

XGA: 1.2 Mbps

Video Hardware Requirements

Computers configured for video calls require the following minimum:

VGA Video: Graphic Card with 64 MB of VRAM, DirectX 9.0c-compatible

XGA Video: Graphic Card with 256 MB of VRAM, DirectX 9.0c-compatible

Inter-site Video Sessions are enabled through a Telephony Class of Service setting.

  • ShoreTel does not allocate bandwidth for video calls. (Dependant on the data network)
  • Standard resolution video comes with the Professional Communicator license providing access to VGA video.
  • A high resolution license is required to allow XGA video calls.
  • Workgroup Agents and Supervisors do not have access to video.
  • Operator access license does allow for XGA video.

ShoreTel does not support video-only calls. Video is added to a voice call when requested by a user.

Video can either be added to an active voice call or established as a part of a new voice call

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