Webinar Recording: Integrate your Phone System and CRM
Our January 13th, 2015 Global CTI Technical Tuesday Webinar on the topic of integrating your phone system and CRM.
Join our expert, Jenise Anderson, as she guides through how you can improve efficiencies, customer service and specialized treatment of your client’s calls, emails and interactions when they’re attempting to reach your company, through phone system and CRM integration. Find out how you can integrate your phone system with your Customer Relationship Management System (CRM) to route calls, emails and interactions to assigned representatives, by territory, by product line and at the same time, screen pop your client’s information to your agents to create a personal experience for your clients.
Presenter: Jenise Anderson