The Connection Between Employee Satisfaction and Customer Satisfaction
Our customers are the most important part of what we do. Organizations center around serving their customers and providing the best product and/or service. These are the things that keep customers coming back and helps build loyalty. There are many other important aspects to running an organization, but when it comes to customer satisfaction, the […]
Vacation, Interrupted
Vacation days in the U.S. are gradually dwindling, as large groups of people, especially younger workers, aren’t taking advantage of their days off. A Google Consumer Survey revealed that 43 percent of Americans did not take a day off last summer, and employees are rejecting their hard-earned vacation days, as four in 10 Americans are […]
The User Experience – Maximizing Efficiencies
The User Experience is an often overlooked factor when implementing a new process or platform within an organization. Unfortunately, the two most scrutinized details are: can this do what it is supposed to do and how much does it cost? Many applications and programs do the same thing – if capability and cost were the […]
Debunking 4 Fears About Cloud Phone Solutions
For all of the benefits of cloud phone solutions (and there are many, including scalability, flexibility, and mobility), there’s no avoiding the fact that many people remain somewhat skeptical of the cloud. Is it because we don’t know enough about the cloud to make a firm decision about whether it’s the perfect solution? If you […]
What’s More Important: Mobility or Collaboration?
It’s a trick question—A business needs both to be successful. Businesses without mobility are truly in the dark ages in terms of collaboration, productivity and integrated processes. And without collaboration, a business isn’t firing on all cylinders, which is why implementing effective mobility and collaboration to the organization should be top priorities. Here’s why: Employees […]
Don’t Let Cyberattacks Disconnect Your Business Communications – Security
In early June the U.S. government announced one of the biggest cyberattacks on record when hackers compromised the personal information of four million current and former government employee records. This attack, following the Sony breach at the end of 2014, has moved the nation’s attention back to security and the real need to protect personal […]
Cloud UC Rains Down Big Returns for Businesses
Business models in today’s fast-paced markets rely on quick turnarounds, prompt workarounds and speedy customer responses. Many companies, in both the early stages and with long histories, are turning to cloud-based UC services to give them the speed—and the cost savings—they need to respond ultra-fast. Cargo Airport Services USA has built a highly successful business […]
3 Steps to Simplify Your Processes.
Technology has continued to open up a world of possibilities. Things that were once thought of as pie in the sky have come to pass, and many things that were beyond our imaginations just decades ago have now resulted in a paradigm shift that has changed the way we all live today. The shift represented […]
President’s Message – The Golden Rule
It seems that everywhere I go today I find myself evaluating the quality of service I receive as a customer. My first thought is, “how would our folks at GCTI behave in this situation?”. Below is real situation I found myself in a few weeks ago that reinforced an initiative we have at GCTI. With […]
Stress Test Your Contact Center
Contact centers are the heart of a business. And when the rhythms of a contact or call center are even slightly off, it can be an early sign of upcoming trouble. Diagnosing your contact center’s health is easy with ongoing report monitoring. Dozens of real-time and historical reports in ShoreTel Enterprise Contact Center show what’s […]